Trust & Financial Wellbeing Specialist

Public Trust Office QLD; Ipswich City; On-site; AUD 65,000 - 90,000; Full time

Job summary

Queensland Public Trustee (QPT) invites applications for a Public Trust Officer in Ipswich. This temporary full-time position supports Queenslanders by providing trusted guidance, information and services across financial administration.

You will respond to inquiries, exercise sound judgement in decision-making and assist in protecting clients' rights and financial wellbeing, with empathy for vulnerable individuals.

Qualifications

• Customer-focused mindset with empathy for vulnerable individuals.
• Proactive, responsive and high-quality customer service.
• Strong interpersonal and communication skills to build trust across diverse stakeholders.
• Ability to manage competing priorities while maintaining accuracy and high service standards.
• Sound judgement and problem-solving within legislative, policy and procedural frameworks.
• Conflict resolution, negotiation and influencing skills for challenging conversations.
• Collaborative approach contributing to team and organisational outcomes.

Responsibilities

• Make a meaningful difference every day by supporting Queenslanders during significant life events.
• Build trusted customer relationships with customers, families and support networks.
• Develop specialist knowledge across financial administration and relevant Queensland legislation.
• Grow your career within a collaborative, supportive team focused on development and continuous improvement.

Skills

Customer service

Interpersonal communication

Prioritisation and multitasking

Judgement and decision-making

Conflict resolution

Collaboration

Job description

Queensland Public Trustee (QPT) invites applications for a Public Trust Officer in Ipswich. This temporary full-time position supports Queenslanders by providing trusted guidance, information and services across financial administration.

You will respond to inquiries, exercise sound judgement in decision-making and assist in protecting clients' rights and financial wellbeing, with empathy for vulnerable individuals.