Public Trustee Client Care Officer - Ipswich (Temp)

The Public Trustee of Queensland; Ipswich City; Presencial; AUD 60.000 - 75.000; Jornada completa

Descripción de la vacante

The Public Trustee of Queensland – Ipswich QLD is seeking a customer-focused professional for a temporary full-time role in Ipswich. You will respond to inquiries, exercise judgment in decision-making, and support vulnerable individuals with empathy.

In this fast-paced position, you will balance urgency with accuracy, prepare documentation, and work closely with customers, families and support networks to provide tailored guidance within Queensland legislation.

Formación

• Customer-focused professional with empathy and resilience.
• Ability to manage competing priorities in a fast-paced environment.
• Strong interpersonal and communication skills with diverse stakeholders.
• Sound judgement to make decisions within legislation, policy and procedures.
• Conflict resolution and influencing skills for challenging conversations.
• Collaborative team player committed to improving outcomes.

Responsabilidades

• Respond to inquiries promptly and exercise judgment in decision-making.
• Manage customer matters with accuracy and prepare necessary documentation.
• Support vulnerable individuals with empathy.
• Balance urgency with quality in service delivery.

Conocimientos

Customer service

Empathy

Attention to detail

Communication

Descripción del empleo

The Public Trustee of Queensland – Ipswich QLD is seeking a customer-focused professional for a temporary full-time role in Ipswich. You will respond to inquiries, exercise judgment in decision-making, and support vulnerable individuals with empathy.

In this fast-paced position, you will balance urgency with accuracy, prepare documentation, and work closely with customers, families and support networks to provide tailored guidance within Queensland legislation.