Public Trust Officer

Public Trust Office QLD; Ipswich City; On-site; AUD 65,000 - 90,000; Full time

Job summary

Queensland Public Trustee (QPT) invites applications for a Public Trust Officer in Ipswich. This temporary full-time position supports Queenslanders by providing trusted guidance, information and services across financial administration.

You will respond to inquiries, exercise sound judgement in decision-making and assist in protecting clients' rights and financial wellbeing, with empathy for vulnerable individuals.

Qualifications

• Customer-focused mindset with empathy for vulnerable individuals.
• Proactive, responsive and high-quality customer service.
• Strong interpersonal and communication skills to build trust across diverse stakeholders.
• Ability to manage competing priorities while maintaining accuracy and high service standards.
• Sound judgement and problem-solving within legislative, policy and procedural frameworks.
• Conflict resolution, negotiation and influencing skills for challenging conversations.
• Collaborative approach contributing to team and organisational outcomes.

Responsibilities

• Make a meaningful difference every day by supporting Queenslanders during significant life events.
• Build trusted customer relationships with customers, families and support networks.
• Develop specialist knowledge across financial administration and relevant Queensland legislation.
• Grow your career within a collaborative, supportive team focused on development and continuous improvement.

Skills

Customer service

Interpersonal communication

Prioritisation and multitasking

Judgement and decision-making

Conflict resolution

Collaboration

Job description

Are you passionate about helping people through some of life's most important and challenging moments?Queensland Public Trustee (QPT) is seeking a Public Trust Officer to join our Customer Experience and Delivery team. In this rewarding role, you will support Queenslanders by providing trusted guidance, information and services across financial administration.

At the forefront of delivering exceptional customer service, your role involves responding promptly to inquiries and exercising judgment in decision-making. Your financial aptitude will be crucial in managing customer matters, ensuring accuracy, and preparing documentation. A key aspect of the role is supporting vulnerable individuals with empathy and maintaining a balance between urgency and quality.

This is a temporary full-time opportunity until 01 June 2027 available in Ipswich.

• Make a meaningful difference every day: Support Queenslanders experiencing significant life events by delivering services that help protect their rights, interests and financial wellbeing.
• Build trusted customer relationships: Work directly with customers, families and support networks to provide guidance, information and solutions tailored to individual circumstances.
• Develop specialist knowledge: Gain valuable experience across financial administration and relevant Queensland legislation.
• Grow your career in a supportive team: Join a collaborative environment that values professional development, knowledge sharing and continuous improvement.

About you

You are a customer-focused professional who enjoys helping people and building positive relationships. You thrive in a fast-paced environment, can manage competing priorities and approach challenging situations with empathy, professionalism and resilience.

To excel in this role, the following attributes will be your keys to success:

• Resilience and professionalism when supporting customers experiencing vulnerability, grief or complex personal circumstances.
• Demonstrated ability to provide proactive, responsive and high-quality customer service.
• Strong interpersonal and communication skills with the ability to build trust and rapport with a diverse range of customers and stakeholders.
• Ability to manage competing priorities while maintaining accuracy, attention to detail and high service standards.
• Sound judgement and problem-solving skills, with the ability to make informed decisions within legislative, policy and procedural frameworks.
• Conflict resolution, negotiation and influencing skills to assist in managing challenging conversations and behaviours.
• A collaborative approach and commitment to contributing positively to team and organisational outcomes.

Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

QPT is a value for money independent state trustee service dedicated to trust and estate administration and advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management. We have been looking after Queenslanders and their families since 1916.