Public Trust Officer

The Public Trustee of Queensland; Ipswich City; On-site; AUD 60,000 - 75,000; Full time

Job summary

The Public Trustee of Queensland – Ipswich QLD is seeking a customer-focused professional for a temporary full-time role in Ipswich. You will respond to inquiries, exercise judgment in decision-making, and support vulnerable individuals with empathy.

In this fast-paced position, you will balance urgency with accuracy, prepare documentation, and work closely with customers, families and support networks to provide tailored guidance within Queensland legislation.

Qualifications

• Customer-focused professional with empathy and resilience.
• Ability to manage competing priorities in a fast-paced environment.
• Strong interpersonal and communication skills with diverse stakeholders.
• Sound judgement to make decisions within legislation, policy and procedures.
• Conflict resolution and influencing skills for challenging conversations.
• Collaborative team player committed to improving outcomes.

Responsibilities

• Respond to inquiries promptly and exercise judgment in decision-making.
• Manage customer matters with accuracy and prepare necessary documentation.
• Support vulnerable individuals with empathy.
• Balance urgency with quality in service delivery.

Skills

Customer service

Empathy

Attention to detail

Communication

Job description

The Public Trustee of Queensland – Ipswich QLD

At the forefront of delivering exceptional customer service, your role involves responding promptly to inquiries and exercising judgment in decision-making. Your financial aptitude will be crucial in managing customer matters, ensuring accuracy, and preparing documentation. A key aspect of the role is supporting vulnerable individuals with empathy and maintaining a balance between urgency and quality.

This is a temporary full-time opportunity until 01 June 2027 available in Ipswich.

• Make a meaningful difference every day: Support Queenslanders experiencing significant life events by delivering services that help protect their rights, interests and financial wellbeing.
• Build trusted customer relationships: Work directly with customers, families and support networks to provide guidance, information and solutions tailored to individual circumstances.
• Develop specialist knowledge: Gain valuable experience across financial administration and relevant Queensland legislation.
• Grow your career in a supportive team: Join a collaborative environment that values professional development, knowledge sharing and continuous improvement.

About you

You are a customer-focused professional who enjoys helping people and building positive relationships. You thrive in a fast-paced environment, can manage competing priorities and approach challenging situations with empathy, professionalism and resilience.

To excel in this role, the following attributes will be your keys to success:

• Resilience and professionalism when supporting customers experiencing vulnerability, grief or complex personal circumstances.
• Demonstrated ability to provide proactive, responsive and high-quality customer service.
• Strong interpersonal and communication skills with the ability to build trust and rapport with a diverse range of customers and stakeholders.
• Ability to manage competing priorities while maintaining accuracy, attention to detail and high service standards.
• Sound judgement and problem-solving skills, with the ability to make informed decisions within legislative, policy and procedural frameworks.
• Conflict resolution, negotiation and influencing skills to assist in managing challenging conversations and behaviours.
• A collaborative approach and commitment to contributing positively to team and organisational outcomes.

Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

QPT is a value for money independent state trustee service dedicated to trust and estate administration and advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management. We have been looking after Queenslanders and their families since 1916.