Public Trust Officer: Compassionate Financial Guidance

Public Trust Office QLD; Gold Coast City; On-site; AUD 65,000 - 85,000; Full time

Job summary

Queensland Public Trustee (QPT) is seeking a Public Trust Officer to join our Customer Experience and Delivery team in Southport. You will support Queenslanders by providing trusted guidance, information and services across financial administration, responding promptly to inquiries, and exercising judgment in decision-making.

You will help vulnerable individuals with empathy, maintain accuracy in documentation, and balance urgency with quality in a fast-paced environment.

Qualifications

• Demonstrated ability to provide proactive, responsive and high-quality customer service.
• Strong interpersonal and communication skills with a diverse range of customers and stakeholders.
• Ability to manage competing priorities while maintaining accuracy, attention to detail and high service standards.
• Sound judgement and problem-solving skills within legislative, policy and procedural frameworks.

Responsibilities

• Make a meaningful difference every day by delivering services that protect rights, interests and financial wellbeing.
• Build trusted customer relationships with customers, families and support networks and tailor solutions to individual circumstances.
• Develop specialist knowledge across financial administration, deceased estate administration, wills, enduring powers of attorney and relevant Queensland legislation.
• Grow your career in a collaborative team environment that values professional development and continuous improvement.

Skills

Resilience

Customer service

Interpersonal skills

Prioritization

Judgement

Conflict resolution

Collaboration

Job description

Queensland Public Trustee (QPT) is seeking a Public Trust Officer to join our Customer Experience and Delivery team in Southport. You will support Queenslanders by providing trusted guidance, information and services across financial administration, responding promptly to inquiries, and exercising judgment in decision-making.

You will help vulnerable individuals with empathy, maintain accuracy in documentation, and balance urgency with quality in a fast-paced environment.