Public Trust Officer

Public Trust Office; Gold Coast City; On-site; AUD 60,000 - 70,000; Full time

Job summary

Queensland Government is seeking a customer-focused professional to join the Financial Administration team in Southport. The role emphasizes timely responses to inquiries, empathetic support for vulnerable individuals, and accurate financial documentation.

This permanent full-time position offers opportunities to build a rewarding career within a values-driven team. You will contribute to delivering high-quality customer service while navigating complex personal circumstances, ensuring

Qualifications

• Customer-focused service delivery and empathy ultimately improving user outcomes.
• Strong interpersonal and communication skills to build trust with diverse stakeholders.
• Sound judgement and problem-solving abilities to make decisions within policy frameworks.
• Ability to manage competing priorities with accuracy and attention to detail.

Responsibilities

• Respond promptly to inquiries and provide clear, accurate information.
• Exercise judgment in decision-making to support vulnerable customers with empathy.
• Assist with financial administration tasks, documentation and record-keeping in a timely manner.

Job description

At the forefront of delivering exceptional customer service, your role involves responding promptly to inquiries, and exercising judgment in decision-making. Your financial aptitude will be crucial in managing customer matters, ensuring accuracy, and preparing documentation. A key aspect of the role is supporting vulnerable individuals with empathy and maintaining a balance between urgency and quality.This is a permanent full-time opportunity available within the Financial Administration team, based in Southport, where you can build a rewarding career while making a genuine difference in your community.Why join QPT?Make a meaningful difference every day: Support Queenslanders experiencing significant life events by delivering services that help protect their rights, interests and financial wellbeing.Build trusted customer relationships: Work directly with customers, families and support networks to provide guidance, information and solutions tailored to individual circumstances.Develop specialist knowledge: Gain valuable experience across financial administration, deceased estate administration, Wills, Enduring Powers of Attorney and relevant Queensland legislation.Grow your career in a supportive team: Join a collaborative environment that values professional development, knowledge sharing and continuous improvement.About youYou are a customer-focused professional who enjoys helping people and building positive relationships. You thrive in a fast-paced environment, can manage competing priorities and approach challenging situations with empathy, professionalism and resilience.To excel in this role, the following attributes will be your keys to success:Resilience and professionalism when supporting customers experiencing vulnerability, grief or complex personal circumstances.Demonstrated ability to provide proactive, responsive and high-quality customer service.Strong interpersonal and communication skills with the ability to build trust and rapport with a diverse range of customers and stakeholders.Ability to manage competing priorities while maintaining accuracy, attention to detail and high service standards.Sound judgement and problem-solving skills, with the ability to make informed decisions within legislative, policy and procedural frameworks.Conflict resolution, negotiation and influencing skills to assist in managing challenging conversations and behaviours.A collaborative approach and commitment to contributing positively to team and organisational outcomes.Interested in applying?Please provide the following information in your application:A cover letter (maximum two pages) telling us what you will bring to the role and your motivation for applying.Your current CV or resume (maximum three pages is recommended), including any mandatory and/or other requirements.Details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current or immediate past supervisor.Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.QPT is a value for money independent state trustee service dedicated to trust and estate administration and advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management. We have been looking after Queenslanders and their families since 1916.This work is licensed under a Creative Commons Attribution 3.0 Australia License.