Public Trust Officer

Public Trust Office QLD; Gold Coast City; On-site; AUD 65,000 - 85,000; Full time

Job summary

Queensland Public Trustee (QPT) is seeking a Public Trust Officer to join our Customer Experience and Delivery team in Southport. You will support Queenslanders by providing trusted guidance, information and services across financial administration, responding promptly to inquiries, and exercising judgment in decision-making.

You will help vulnerable individuals with empathy, maintain accuracy in documentation, and balance urgency with quality in a fast-paced environment.

Qualifications

• Demonstrated ability to provide proactive, responsive and high-quality customer service.
• Strong interpersonal and communication skills with a diverse range of customers and stakeholders.
• Ability to manage competing priorities while maintaining accuracy, attention to detail and high service standards.
• Sound judgement and problem-solving skills within legislative, policy and procedural frameworks.

Responsibilities

• Make a meaningful difference every day by delivering services that protect rights, interests and financial wellbeing.
• Build trusted customer relationships with customers, families and support networks and tailor solutions to individual circumstances.
• Develop specialist knowledge across financial administration, deceased estate administration, wills, enduring powers of attorney and relevant Queensland legislation.
• Grow your career in a collaborative team environment that values professional development and continuous improvement.

Skills

Resilience

Customer service

Interpersonal skills

Prioritization

Judgement

Conflict resolution

Collaboration

Job description

Are you passionate about helping people through some of life's most important and challenging moments?Queensland Public Trustee (QPT) is seeking a Public Trust Officer to join our Customer Experience and Delivery team. In this rewarding role, you will support Queenslanders by providing trusted guidance, information and services across financial administration.

At the forefront of delivering exceptional customer service, your role involves responding promptly to inquiries, and exercising judgment in decision-making. Your financial aptitude will be crucial in managing customer matters, ensuring accuracy, and preparing documentation. A key aspect of the role is supporting vulnerable individuals with empathy and maintaining a balance between urgency and quality.

This is a permanent full-time opportunity available within the Financial Administration team, based in Southport, where you can build a rewarding career while making a genuine difference in your community.

• Make a meaningful difference every day: Support Queenslanders experiencing significant life events by delivering services that help protect their rights, interests and financial wellbeing.
• Build trusted customer relationships: Work directly with customers, families and support networks to provide guidance, information and solutions tailored to individual circumstances.
• Develop specialist knowledge: Gain valuable experience across financial administration, deceased estate administration, Wills, Enduring Powers of Attorney and relevant Queensland legislation.
• Grow your career in a supportive team: Join a collaborative environment that values professional development, knowledge sharing and continuous improvement.

About you

You are a customer-focused professional who enjoys helping people and building positive relationships. You thrive in a fast-paced environment, can manage competing priorities and approach challenging situations with empathy, professionalism and resilience.

To excel in this role, the following attributes will be your keys to success:

• Resilience and professionalism when supporting customers experiencing vulnerability, grief or complex personal circumstances.
• Demonstrated ability to provide proactive, responsive and high-quality customer service.
• Strong interpersonal and communication skills with the ability to build trust and rapport with a diverse range of customers and stakeholders.
• Ability to manage competing priorities while maintaining accuracy, attention to detail and high service standards.
• Sound judgement and problem-solving skills, with the ability to make informed decisions within legislative, policy and procedural frameworks.
• Conflict resolution, negotiation and influencing skills to assist in managing challenging conversations and behaviours.
• A collaborative approach and commitment to contributing positively to team and organisational outcomes.

Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

QPT is a value for money independent state trustee service dedicated to trust and estate administration and advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management. We have been looking after Queenslanders and their families since 1916.