Public Trust Officer

The Public Trustee of Queensland; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Job summary

The Public Trustee of Queensland – Southport QLD is offering a permanent full-time role in the Financial Administration team based in Southport. You will respond promptly to inquiries, exercise judgement in decision-making, and support vulnerable individuals with empathy while ensuring accuracy in financial matters.

Join a collaborative team where you can build a rewarding career, develop specialist knowledge across deceased estate administration, Wills and Enduring Powers of Attorney, and

Qualifications

• Customer-focused professional who can adapt to a fast-paced environment.
• Strong communication, empathy and rapport-building with a diverse range of people.
• Ability to manage competing priorities with accuracy and high service standards.
• Sound judgement within policy and procedural frameworks.

Responsibilities

• Respond promptly to inquiries and provide guidance and solutions tailored to individual circumstances.
• Support vulnerable individuals with empathy while balancing urgency and quality.
• Prepare documentation and ensure accuracy in financial administration tasks.
• Collaborate with the Financial Administration team to deliver high quality service.

Skills

Customer service

Communication skills

Empathy

Problem-solving

Attention to detail

Resilience

Judgement/decision making

Job description

The Public Trustee of Queensland – Southport QLD

At the forefront of delivering exceptional customer service, your role involves responding promptly to inquiries, and exercising judgment in decision-making. Your financial aptitude will be crucial in managing customer matters, ensuring accuracy, and preparing documentation. A key aspect of the role is supporting vulnerable individuals with empathy and maintaining a balance between urgency and quality.

This is a permanent full-time opportunity available within the Financial Administration team, based in Southport, where you can build a rewarding career while making a genuine difference in your community.

• Make a meaningful difference every day: Support Queenslanders experiencing significant life events by delivering services that help protect their rights, interests and financial wellbeing.
• Build trusted customer relationships: Work directly with customers, families and support networks to provide guidance, information and solutions tailored to individual circumstances.
• Develop specialist knowledge: Gain valuable experience across financial administration, deceased estate administration, Wills, Enduring Powers of Attorney and relevant Queensland legislation.
• Grow your career in a supportive team: Join a collaborative environment that values professional development, knowledge sharing and continuous improvement.

About you

You are a customer-focused professional who enjoys helping people and building positive relationships. You thrive in a fast-paced environment, can manage competing priorities and approach challenging situations with empathy, professionalism and resilience.

To excel in this role, the following attributes will be your keys to success:

• Resilience and professionalism when supporting customers experiencing vulnerability, grief or complex personal circumstances.
• Demonstrated ability to provide proactive, responsive and high-quality customer service.
• Strong interpersonal and communication skills with the ability to build trust and rapport with a diverse range of customers and stakeholders.
• Ability to manage competing priorities while maintaining accuracy, attention to detail and high service standards.
• Sound judgement and problem-solving skills, with the ability to make informed decisions within legislative, policy and procedural frameworks.
• Conflict resolution, negotiation and influencing skills to assist in managing challenging conversations and behaviours.
• A collaborative approach and commitment to contributing positively to team and organisational outcomes.

Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

QPT is a value for money independent state trustee service dedicated to trust and estate administration and advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management. We have been looking after Queenslanders and their families since 1916.