Truck Parts Interpreter - Customer-Facing Parts Advisor

Bapcor; Dubbo; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Paid parental leave

Novated leasing

Income protection insurance

Retail discounts across 600+ brands

Free parking

Onsite cafe

Bootcamp and yoga

Job summary

Truckline, part of the Bapcor Group, seeks a motivated Parts Interpreter to join our Dubbo team. This customer-facing role blends sales, administration and operations to identify parts requirements, process orders and support customers, suppliers and internal stakeholders.

You will work in a fast-paced environment with a 50-hour week, rotating on-call roster and one Saturday per month to meet customer needs, delivering reliable parts solutions and growth opportunities for the region.

Qualifications

• Experience in parts interpreting or related customer-facing roles.
• Strong communication and customer-first mindset.
• Ability to handle fast-paced environment with multiple priorities.
• Attention to detail in processing orders and quotes.
• Experience using ERP/inventory or business management systems.

Responsibilities

• Provide exceptional customer service and technical parts advice to customers.
• Process parts enquiries, quotes, sales orders and invoicing accurately.
• Identify customer needs and promote parts and service solutions.
• Build and maintain relationships to support repeat business.
• Collaborate with warehouse, service and sales teams for timely delivery.
• Participate in rotating on-call roster and one Saturday shift per month.

Skills

Parts interpreting

Parts sales

Customer service

ERP software

Inventory systems

Attention to detail

Communication skills

Tools

ERP software

Inventory management systems

Job description

Showing 116 Truck Parts Interpreter Customer Facing Parts Advisor jobs in Dubbo

Job Description

About the Opportunity

WesTrac is seeking a motivated and customer-focused Parts Interpreter to join our Dubbo team. As a key member of the Parts department, you'll play an important role in delivering outstanding service to our customers by identifying parts requirements, providing accurate advice, and ensuring timely order fulfilment. Working closely with customers, suppliers and internal stakeholders, you'll help maximise equipment uptime by delivering efficient and reliable parts solutions. This is a fast-paced, customer-facing role that combines sales, administration and operational support. You'll be responsible for managing parts enquiries, processing orders, maintaining strong customer relationships and identifying opportunities to grow parts sales across the region. The position operates on a 50-hour work week, includes participation in a rotating on-call roster, and involves working one Saturday per month to support customer needs.

Key responsibilities

• Provide exceptional customer service and technical parts advice to external and internal customers.
• Process parts enquiries, quotes, sales orders and invoicing accurately and efficiently.
• Identify customer needs and proactively promote parts and service solutions.
• Build and maintain strong relationships with customers to support repeat business and long-term growth.
• Work closely with warehouse, service and sales teams to ensure timely delivery of parts and positive customer outcomes.
• Participate in a rotating on-call roster and support branch operations through one Saturday shift per month.

Skills and Experience

• Previous experience in parts interpreting, parts sales, customer service or a similar role.
• Strong communication and relationship-building skills with a customer-first mindset.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.
• Strong attention to detail and accuracy when processing orders, quotes and inventory information.
• Sound computer skills with experience using ERP, inventory or business management systems.
• Knowledge of the mining, construction, agricultural, automotive or heavy equipment industries will be highly regarded.

Why WesTrac?

At WesTrac, we’re Made for More —more opportunity, more growth, and more impact. With a team of over 4,500 people nationally, we’re united by our care for each other, our passion for building a better tomorrow, and our commitment to continual evolution .

We invest heavily in your development, offering access to our in‑house RTO(50737), dedicated learning pathways, and hands‑on experience with the latest Cat® technology and future‑focused capabilities. As one of the world’s largest authorised Cat® dealers, you’ll be part of an industry leader shaping what’s next in mining and construction.

What we offer

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown. Purchased leave program and RDO options available.
• Health & Wellness – Discounted Health Insurance, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus for applicable roles
• Additional Perks – Free parking, onsite café, bootcamp and yoga available at certain locations

Please note: WesTrac may commence shortlisting and interviewing candidates prior to the closing date and reserves the right to withdraw this advertisement earlier if a suitable candidate is appointed. Successful applicants will be required to complete a satisfactory National Criminal History Check & Medical as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.

Truckline is committed to supplying the Australian market with top-quality aftermarket and OE parts for heavy-duty vehicles. As part of the Bapcor Commercial Vehicle Group, we support all makes and models of North American, European and Japanese trucks.

With a national network of branches and a reputation built on expertise, service and reliability, Truckline is a trusted partner to transport operators, workshops and fleet customers across Australia, including the growing transport and logistics sector throughout regional NSW.

At Truckline, we're proud of our people and the role they play in keeping Australia's commercial vehicles moving. We're currently looking for an enthusiastic and customer-focused Parts Interpreter to join our Dubbo team.

Additional Information

Why Join Truckline?

• Competitive salary and incentives
• Ongoing training and development
• Supportive and collaborative team environment
• Career progression opportunities across Truckline and the wider Bapcor Group
• Staff discounts across Bapcor brands
• Work with a recognised leader in the heavy vehicle industry

About Bapcor

Bapcor is Asia-Pacific's leading provider of vehicle parts, accessories, equipment and services, with thousands of team members across Australia, New Zealand and Asia.

Our values guide everything we do:

• We Give a Damn
• We Are In It Together
• We Get It Done
• We Do the Right Thing

If you're looking for an opportunity where you can build relationships, grow your technical knowledge and be part of a hardworking team that keeps Australia's transport industry moving, we'd love to hear from you.