Parts Representative

WesTrac; Wagga Wagga; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Parental leave

Novated leasing

Health insurance discounts

Gym access

Training opportunities

Onsite parking

Job summary

WesTrac, located in Wagga Wagga, is seeking a customer-focused Parts Representative to join our team on a full-time basis. You will be the vital link between customers and Cat parts, coordinating enquiries, processing orders, and delivering the right parts when needed.

You will work closely with customers, technicians and internal stakeholders, bringing strong customer service, attention to detail and an interest in heavy equipment, automotive, agricultural, or industrial sectors.

Qualifications

• Experience in customer service or parts sales.
• Ability to interpret customer requirements to identify correct parts.
• Strong communication and organisational skills.
• Proficiency with Microsoft Office and web-based applications.

Responsibilities

• Provide excellent customer service by handling parts enquiries, quotations and sales transactions.
• Be the first point of contact for customers via phone, email and in person.
• Interpret customer needs to identify the correct parts and solutions.
• Process customer orders accurately and efficiently while upholding service standards.
• Build and maintain customer relationships through proactive communication and follow-up.
• Collaborate with service, warehouse and sales teams to ensure seamless parts supply and delivery.
• Assist with inventory management, stocktakes and continuous improvement initiatives.
• Support branch operations with admin and parts coordination tasks.

Skills

Customer service

Parts interpretation

Parts sales

Administrative coordination

Communication

Organisational skills

Computer literacy

Mechanical aptitude

Driver's Licence

Job description

WesTrac is seeking a customer-focused and proactive Parts Representative to join our Wagga Wagga Branch on a full-time basis.

In this role, you'll be the vital link between our customers and the extensive range of Cat® parts and solutions we provide. Working closely with customers, technicians, and internal stakeholders, you'll coordinate parts enquiries, process orders, provide product advice, and ensure customers receive the right parts when they need them.

This is an excellent opportunity for someone with strong customer service skills, a keen eye for detail, and an interest in the heavy equipment, automotive, agricultural, or industrial sectors. Whether you're already experienced in parts sales or looking to further develop your career within a leading organisation, WesTrac provides the training, support, and career pathways to help you succeed.

Key Responsibilities

• Provide exceptional customer service by managing parts enquiries, quotations, and sales transactions
• Act as the first point of contact for customers via phone, email, and face-to-face interactions
• Interpret customer requirements and identify the correct parts and solutions to meet their needs
• Process customer orders accurately and efficiently while maintaining service standards
• Build and maintain strong customer relationships through proactive communication and follow-up
• Collaborate with service, warehouse, and sales teams to ensure seamless parts supply and delivery
• Assist with inventory management, stocktakes, and continuous improvement initiatives
• Support branch operations through general administrative and parts coordination activities

Skills and Experience

• Previous experience in a customer service, parts interpreting, parts sales, or administrative coordination role
• Strong communication skills with the ability to build rapport with customers and colleagues
• Excellent organisational skills and the ability to manage multiple priorities
• Intermediate computer literacy skills, including Microsoft Office and web-based applications
• Strong attention to detail and commitment to delivering high-quality service
• Mechanical aptitude or an interest in heavy equipment, automotive, agricultural, or industrial products is highly regarded
• Previous experience with Caterpillar or similar equipment is advantageous but not essential
• Current Driver's Licence is essential

Why WesTrac?

At WesTrac, we’re Made for More—more opportunity, more growth, and more impact. With a team of over 4,500 people nationally, we’re united by our care for each other, our passion for building a better tomorrow, and our commitment to continual evolution.

We invest heavily in your development, offering access to our in‑house RTO(50737), dedicated learning pathways, and hands‑on experience with the latest Cat® technology and future‑focused capabilities. As one of the world's largest authorised Cat® dealers, you’ll be part of an industry leader shaping what’s next in mining and construction.

What we offer

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown. Purchased leave program and RDO options available.
• Health & Wellness - Discounted Health Insurance, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award‑winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus for applicable roles
• Additional Perks - Free parking, onsite café, bootcamp and yoga available at certain locations

Successful applicants will be required to complete a satisfactory National Criminal History Check & Medical as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.