Parts Interpreter

Careermine; Dubbo; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Paid parental leave

Secondary carers leave

Novated leasing

Income protection insurance

Retail discounts (600+) e.g. Coles,Pet

Purchased leave option

RDO options

Discounted Health Insurance

Fitness Passport (gym access)

Onsite parking

Onsite cafe

Job summary

WesTrac is seeking a motivated Parts Interpreter to join our Dubbo team. You will identify parts requirements, advise customers, and ensure timely order fulfilment while collaborating with suppliers and internal stakeholders.

The role blends sales, administration and operations in a fast-paced, customer-facing environment. You will manage enquiries, quotes, orders and invoicing, build long-term customer relationships, and contribute to parts sales growth across the region.

Qualifications

• Experience in parts interpreting, parts sales, customer service or a similar role.
• Strong communication and relationship-building skills with a customer-first mindset.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.
• Sound computer skills with ERP, inventory or business management systems.

Responsibilities

• Provide exceptional customer service and technical parts advice to external and internal customers.
• Process parts enquiries, quotes, sales orders and invoicing accurately and efficiently.
• Identify customer needs and proactively promote parts and service solutions.
• Build and maintain strong relationships with customers to support repeat business and long-term growth.
• Work closely with warehouse, service and sales teams to ensure timely delivery of parts and positive customer outcomes.
• Participate in a rotating on-call roster and support branch operations through one Saturday shift per month.

Skills

Customer service

Parts interpretation

Communication skills

Attention to detail

Multi-priority management

ERP systems

Tools

ERP software

Inventory management systems

Job description

About the Opportunity

WesTrac is seeking a motivated and customer-focused Parts Interpreter to join our Dubbo team. As a key member of the Parts department, you'll play an important role in delivering outstanding service to our customers by identifying parts requirements, providing accurate advice, and ensuring timely order fulfilment. Working closely with customers, suppliers and internal stakeholders, you'll help maximise equipment uptime by delivering efficient and reliable parts solutions. This is a fast-paced, customer-facing role that combines sales, administration and operational support. You'll be responsible for managing parts enquiries, processing orders, maintaining strong customer relationships and identifying opportunities to grow parts sales across the region. The position operates on a 50-hour work week, includes participation in a rotating on-call roster, and involves working one Saturday per month to support customer needs.

Key responsibilities

• Provide exceptional customer service and technical parts advice to external and internal customers.


• Process parts enquiries, quotes, sales orders and invoicing accurately and efficiently.


• Identify customer needs and proactively promote parts and service solutions.


• Build and maintain strong relationships with customers to support repeat business and long-term growth.


• Work closely with warehouse, service and sales teams to ensure timely delivery of parts and positive customer outcomes.


• Participate in a rotating on-call roster and support branch operations through one Saturday shift per month.

Skills and Experience

• Previous experience in parts interpreting, parts sales, customer service or a similar role.


• Strong communication and relationship-building skills with a customer-first mindset.


• Ability to work effectively in a fast-paced environment while managing multiple priorities.


• Strong attention to detail and accuracy when processing orders, quotes and inventory information.


• Sound computer skills with experience using ERP, inventory or business management systems.


• Knowledge of the mining, construction, agricultural, automotive or heavy equipment industries will be highly regarded.

Why WesTrac?

At WesTrac, we're Made for More-more opportunity, more growth, and more impact. With a team of over 4,500 people nationally, we're united by our care for each other, our passion for building a better tomorrow, and our commitment to continual evolution.

We invest heavily in your development, offering access to our in‑house RTO(50737), dedicated learning pathways, and hands‑on experience with the latest Cat® technology and future‑focused capabilities. As one of the world's largest authorised Cat® dealers, you'll be part of an industry leader shaping what's next in mining and construction.

What we offer

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such, Coles, Petbarn, Virgin, HOYTS & Crown. Purchased leave program and RDO options available.


• Health & Wellness - Discounted Health Insurance, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.


• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute


• Employee Referral Program - Opportunity to receive a referral bonus for applicable roles


• Additional Perks - Free parking, onsite cafe, bootcamp and yoga available at certain locations

Successful applicants will be required to complete a satisfactory National Criminal History Check & Medical as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success.

WesTrac is a member of the Diversity Council of Australia and recognises the value of and strongly support the principles of equal employment opportunities in the workplace, and we are committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.

WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.