Treatment Coordinator

Next Smile Melbourne; Melbourne; On-site; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Free onsite parking

Job summary

Next Smile Melbourne is recruiting a Treatment Coordinator to guide nervous patients from inquiry through treatment day, with clear options and compassionate support. You’ll work alongside surgeons, clinical staff and reception, presenting plans and financing with confidence.

You’ll stay within a close-knit team, handle follow-ups sensitively, and help patients access affordable care while growing in a modern, accredited clinic.

Qualifications

• Experience as a treatment coordinator or patient coordinator, or consultative sales in high-value services.
• Empathy to ease anxious patients and build trust.
• Comfort talking about money and finance options with transparency.
• Strong organisational skills and reliable follow-through.
• Clear, warm communication in person and on the phone.
• Experience with All-on-4 or implants is highly regarded but not essential.

Responsibilities

• Be the patient's main contact from enquiry to treatment and beyond.
• Present treatment plans, costs and finance options clearly in consults with the surgeon.
• Follow up warm leads and undecided patients with care, not pressure.
• Assist patients with payment plans so cost doesn't halt discussion.
• Collaborate with surgeons, clinical team and reception for smooth journeys.
• Track enquiries, conversions and follow-ups in Hubspot, Carestack and MS Teams.
• Help shape the patient experience from first call to post-surgery follow-up.

Skills

Relationship skills

Sales experience

Empathy

Finance discussions

Organisation skills

Communication

Implant dentistry

Tools

Hubspot

Carestack

MS Teams

Job description

Treatment Coordinator – All-on-4 & Full-Arch Implants

JOIN US

Monday to Friday, no evenings or weekends

Life-changing work in All-on-4 and full-arch implant dentistry

Free onsite parking, plus training and career growth

Help people say yes to a new smile and a new chapter

Most of the patients who come to us have been putting this off for years. Some have struggled with dentures, some have avoided smiling in photos, and some have lived with pain they've stopped mentioning. Deciding to go ahead with full-arch treatment is one of the biggest personal and financial decisions they'll ever make. They need someone they trust to help them make it.

That's the role. We're looking for a Treatment Coordinator who can sit with a nervous patient, really listen, explain their options clearly and guide them from first consult to treatment day with confidence.

About us

Next Smile Melbourne is part of the Next Smile Australia network and specialises in All-on-4 and full-arch implant dentistry. Our principal surgeons, Dr Larry Benge and Dr Lauren Fowler, lead a skilled team of dentists, oral health therapists and support staff. Our sister brand, Dental Clinique, provides general dental care from the same purpose-built, QIP-accredited clinic on Auburn Road in Hawthorn, with our own onsite day procedure centre (General Anaesthetic).

We're a close team, and we care about doing things properly: for our patients, and for each other.

What you'll do

• Be the patient's main point of contact from enquiry to treatment, and their go-to person throughout
• In clinic consultations with patient and the surgeon, present treatment plans, costs and finance options clearly and honestly
• Follow up warm leads and undecided patients with care, never pressure
• Help patients through payment plans and finance options so cost doesn't stop the conversation
• Work closely with our surgeons, clinical team and reception to keep each patient's journey smooth
• Track enquiries, conversions and follow-ups in our practice management and CRM (Hubspot, Carestack, MS Teams) systems
• Help shape the patient experience, from the first phone call to the follow-up after surgery

About you

You're a natural relationship-builder who's comfortable with sales, because to you sales means helping someone make the right decision for themselves. You probably also have:

• Experience as a treatment coordinator or patient coordinator, or in consultative sales, ideally in dental, cosmetic, medical or another high-value service
• Real empathy, the kind that lets you read a room and put an anxious person at ease
• The confidence to talk about money comfortably and transparently
• Strong organisational skills and steady follow-through
• Clear, warm communication, both in person and on the phone
• Experience with All-on-4 or implant dentistry (highly regarded but not essential)

New to dental?

If you have the right heart and a strong track record in a people-focused sales role, we'll train you in the clinical and treatment side.

What's in it for you

Monday to Friday, no evenings or weekends.

Free onsite parking in Hawthorn

• Competitive salary: $80,000-$90,000 base + super + performance incentives
• Full training in All-on-4 and full-arch treatment from experienced surgeons
• A supportive, professional team in a modern, accredited clinic
• Work that matters: you'll see patients leave with a smile they thought they'd never have again