Treatment Coordinator Patient Sales Consultant - Norwood

Nova Dental Group; Adelaide; Sur place; AUD 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Incentives

Résumé du poste

Nova Dental Group's NOVA Dental Implant Centre in Norwood is seeking a relationship-focused Treatment Coordinator to guide patients through their dental implant journey, explaining options and addressing concerns.

This role emphasizes connecting with people, communicating confidently, and delivering an exceptional patient experience, while working with clinicians to ensure smooth end-to-end care. No clinical background required; training provided.

Qualifications

• Experience in consultative B2C sales.
• Ability to build trust and communicate clearly.
• Comfort discussing finance and premium service options.
• Strong relationship-building and customer service skills.
• Dental experience not required; training provided.

Responsabilités

• Build strong relationships with patients throughout their treatment journey.
• Conduct patient consultations and understand goals and concerns.
• Present treatment options with confidence and empathy.
• Guide patients through finance and payment options.
• Follow up consultations to move patients forward with treatment.
• Maintain accurate patient records and pipeline.
• Collaborate with clinicians to deliver outcomes.
• Deliver an exceptional end-to-end patient experience.

Connaissances

Consultative sales

Relationship building

B2C sales

Communication skills

Finance discussion

Description du poste

Job Description

About Us

At NOVA Dental Implant Centre, we help people reclaim their confidence, health and quality of life through life-changing dental implant and aesthetic treatments.

As one of Australia's fastest-growing dental groups, with 14+ clinics nationwide and continued expansion, we're passionate about delivering exceptional patient care in a supportive, high-performance environment where our people can grow.

The Role

We're looking for a relationship-focused, consultative sales professional to join our Norwood team as a Treatment Coordinator.

This is not a traditional reception role. You'll work closely with patients throughout their treatment journey, helping them understand their treatment options, overcome concerns and confidently move forward with life-changing dental care.

You'll meet with patients who have already expressed interest in treatment, build genuine relationships and support them in making informed decisions. While you'll work alongside our clinical team, your success will come from your ability to connect with people, communicate with confidence and deliver an exceptional patient experience.

You'll be responsible for:

• Building strong relationships with patients throughout their treatment journey.
• Conducting patient consultations and understanding each patient's goals and concerns.
• Presenting clinician-recommended treatment options with confidence and empathy.
• Guiding patients through finance and payment options.
• Following up consultations and enquiries to help patients move forward with treatment.
• Managing your patient pipeline and maintaining accurate records.
• Working collaboratively with our clinicians to deliver outstanding patient outcomes.
• Delivering an exceptional end-to-end patient experience.

About You

We're looking for someone who enjoys helping people make important decisions and has experience in consultative business-to-consumer (B2C) sales.

Dental experience is not essential - we'll teach you the clinical side. What we’re really looking for is someone who can build trust, communicate effectively and confidently guide customers through a considered purchasing decision.

Experience in any of the following will be highly regarded:

• Healthcare or medical sales
• Dental or Treatment Coordination
• Cosmetic clinics
• Hair restoration or aesthetic clinics
• Hearing or audiology services
• Optometry
• Gym membership sales
• Telecommunications (Vodafone, Optus, Telstra or similar)
• Premium retail or other consultative sales environments

You’ll thrive in this role if you:

• Enjoy building genuine relationships with customers.
• Have experience working towards sales targets or KPIs.
• Are confident discussing finance and premium service offerings.
• Communicate with empathy, professionalism and confidence.
• Are organised, proactive and solutions focused.
• Enjoy working in a collaborative, high-performing team.

What We Offer

• Base salary plus incentive opportunities.
• Structured onboarding and comprehensive dental training.
• Ongoing coaching and professional development.
• Career progression within one of Australia's fastest-growing dental groups.
• Supportive, high-performing team culture.
• The opportunity to genuinely change people’s lives every day.