All-on-4 Treatment Coordinator — Mon-Fri, No Weekends

Next Smile Melbourne; Melbourne; Presencial; AUD 80 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free onsite parking

Resumo da oferta

Next Smile Melbourne is recruiting a Treatment Coordinator to guide nervous patients from inquiry through treatment day, with clear options and compassionate support. You’ll work alongside surgeons, clinical staff and reception, presenting plans and financing with confidence.

You’ll stay within a close-knit team, handle follow-ups sensitively, and help patients access affordable care while growing in a modern, accredited clinic.

Qualificações

• Experience as a treatment coordinator or patient coordinator, or consultative sales in high-value services.
• Empathy to ease anxious patients and build trust.
• Comfort talking about money and finance options with transparency.
• Strong organisational skills and reliable follow-through.
• Clear, warm communication in person and on the phone.
• Experience with All-on-4 or implants is highly regarded but not essential.

Responsabilidades

• Be the patient's main contact from enquiry to treatment and beyond.
• Present treatment plans, costs and finance options clearly in consults with the surgeon.
• Follow up warm leads and undecided patients with care, not pressure.
• Assist patients with payment plans so cost doesn't halt discussion.
• Collaborate with surgeons, clinical team and reception for smooth journeys.
• Track enquiries, conversions and follow-ups in Hubspot, Carestack and MS Teams.
• Help shape the patient experience from first call to post-surgery follow-up.

Conhecimentos

Relationship skills

Sales experience

Empathy

Finance discussions

Organisation skills

Communication

Implant dentistry

Ferramentas

Hubspot

Carestack

MS Teams

Descrição da oferta de emprego

Next Smile Melbourne is recruiting a Treatment Coordinator to guide nervous patients from inquiry through treatment day, with clear options and compassionate support. You’ll work alongside surgeons, clinical staff and reception, presenting plans and financing with confidence.

You’ll stay within a close-knit team, handle follow-ups sensitively, and help patients access affordable care while growing in a modern, accredited clinic.