Travel Operations Team Lead – Coaching & Development

Corporate Travel Management (CTM) Group; Sydney; Hybrid; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Hybrid work

Exclusive travel discounts

Perkbox discounts

Paid parental leave

Wellbeing support

Learning & development

Volunteer day

Chillout days

Extra leave purchase

Sustainable work environment

Job summary

Corporate Travel Management (CTM) Group is seeking an Operational Team Manager in Sydney to lead and develop a team of Corporate Travel Consultants, ensuring exceptional service to clients. You will focus on coaching, performance management and maintaining CTM's service standards, leveraging technology and thoughtful leadership to drive results.

You will combine hands-on leadership with strategic planning, helping the team grow while delivering superior customer experiences across corporate

Qualifications

• Proven experience supervising and developing a team within corporate travel.
• Strong knowledge of Tramada and Amadeus in the travel industry.
• Excellent interpersonal and communication skills.
• Experience managing performance, providing feedback and supporting team development.
• Exceptional organisation and prioritisation skills.
• Confidence delegating effectively and empowering your team to succeed.

Responsibilities

• Lead, support and develop a team of Corporate Travel Consultants to deliver exceptional client service.
• Drive performance, collaboration and positive outcomes through coaching and development.
• Ensure CTM service standards and client expectations are consistently met.

Skills

Team leadership

Coaching

Tramada

Amadeus

Communication skills

Organisational skills

Tools

Tramada

Amadeus

Job description

Corporate Travel Management (CTM) Group is seeking an Operational Team Manager in Sydney to lead and develop a team of Corporate Travel Consultants, ensuring exceptional service to clients. You will focus on coaching, performance management and maintaining CTM's service standards, leveraging technology and thoughtful leadership to drive results.

You will combine hands-on leadership with strategic planning, helping the team grow while delivering superior customer experiences across corporate