Operational Team Manager

Corporate Travel Management; Australia; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible hybrid working - 3 days inthe

Exclusive travel discounts

Perkbox - discounts on retail

Paid parental leave

Sonder wellbeing support

Learning and development

Annual Volunteer Day

Chillout Days

Additional annual leave

Sustainable work environment

Job summary

CTM is seeking an Operational Team Manager to lead, coach and develop a high-performing team of Corporate Travel Consultants while ensuring an exceptional level of service for our clients. You will cultivate a collaborative culture, align team capabilities with CTM’s standards, and drive performance through feedback and development.

You’ll manage performance, empower your team, and partner with cross-functional leaders across Australia to optimise processes and deliver consistently outstanding

Qualifications

• Proven experience supervising and developing a team in travel/consulting
• Excellent interpersonal and communication skills
• Strong understanding of consulting principles and client service
• Experience with performance feedback and staff development

Responsibilities

• Lead, coach and develop a high-performing team of Corporate Travel Consultants
• Ensure exceptional service delivery to CTM's corporate clients
• Drive performance, collaboration and positive outcomes across the team
• Maintain CTM service standards and client expectations

Skills

People leadership

Team coaching

Communication skills

Performance management

Organisation

Delegation

Tools

Tramada

Amadeus

Job description

Lead, coach and develop a high-performing team while delivering exceptional service to CTM's corporate clients.

11th November, 2026

About CTM

Corporate Travel Management (CTM) is a global award-winning provider of innovative and cost-effective travel management solutions across the corporate, events, leisure and loyalty travel markets. We combine personalised service excellence with client-facing technology solutions, with offices across Australia, New Zealand, Asia, North America and Europe and more than 3,000 employees globally.

At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future-focused professionals who work with our company values in mind: Connect, Deliver and Evolve.

Life at CTM

We want working at CTM to be rewarding, both professionally and personally. We offer a range of benefits designed to support our people’s wellbeing, work-life balance and ongoing development, alongside opportunities to give back to our communities.

Other reasons to join us:

• Flexible hybrid working - 3 days in the office and 2 days working from home each week
• Exclusive travel discounts - deals on hotels, flights, car hire and travel insurance
• Perkbox - discounts on retail, lifestyle, entertainment, health and wellbeing
• Paid parental leave
• Sonder - 24/7 wellbeing support and access to an Employee Assistance Program (EAP)
• Learning and development - including access to LinkedIn Learning
• Annual Volunteer Day - time to support the causes important to you
• Chillout Days - additional flexible leave
• Additional annual leave - option to purchase up to 2 extra weeks of leave
• Sustainable work environment that supports your career development and wellbeing

About the Role

As an Operational Team Manager, you’ll lead, support and develop a team of Corporate Travel Consultants while ensuring an exceptional level of service is delivered to our clients.

You’ll bring together a team with diverse skills and experience, leveraging individual strengths to drive performance, collaboration and positive outcomes. With a strong focus on coaching and development, you’ll create a cohesive, high-performing team while ensuring CTM’s service standards and client expectations are consistently met.

About You

We’re looking for an experienced people leader who can bring out the best in their team while delivering exceptional service to our clients. You’ll bring:

• Proven experience supervising and developing a team to achieve results, ideally within corporate travel
• Strong knowledge of Tramada and Amadeus, along with a sound understanding of the travel industry
• Excellent interpersonal and communication skills
• A good understanding of consulting principles and practices
• Experience managing performance, providing feedback and supporting team development
• Exceptional organisation and prioritisation skills
• Confidence delegating effectively and empowering your team to succeed

Does this sound like you? Join the exciting world of Corporate Travel Management (CTM) and be part of a team driven by innovation, empowered by technology and passionate about delivering exceptional customer service.

CTM is committed to recognising the unique contributions of all our people and actively encourages candidates of all abilities and diverse backgrounds to apply.