Operational Team Manager

Corporate Travel Management (CTM) Group; Sydney; Hybrid; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Hybrid work

Exclusive travel discounts

Perkbox discounts

Paid parental leave

Wellbeing support

Learning & development

Volunteer day

Chillout days

Extra leave purchase

Sustainable work environment

Job summary

Corporate Travel Management (CTM) Group is seeking an Operational Team Manager in Sydney to lead and develop a team of Corporate Travel Consultants, ensuring exceptional service to clients. You will focus on coaching, performance management and maintaining CTM's service standards, leveraging technology and thoughtful leadership to drive results.

You will combine hands-on leadership with strategic planning, helping the team grow while delivering superior customer experiences across corporate

Qualifications

• Proven experience supervising and developing a team within corporate travel.
• Strong knowledge of Tramada and Amadeus in the travel industry.
• Excellent interpersonal and communication skills.
• Experience managing performance, providing feedback and supporting team development.
• Exceptional organisation and prioritisation skills.
• Confidence delegating effectively and empowering your team to succeed.

Responsibilities

• Lead, support and develop a team of Corporate Travel Consultants to deliver exceptional client service.
• Drive performance, collaboration and positive outcomes through coaching and development.
• Ensure CTM service standards and client expectations are consistently met.

Skills

Team leadership

Coaching

Tramada

Amadeus

Communication skills

Organisational skills

Tools

Tramada

Amadeus

Job description

About CTM

Corporate Travel Management (CTM) is a global award-winning provider of innovative and cost-effective travel management solutions across the corporate, events, leisure and loyalty travel markets. We combine personalised service excellence with client-facing technology solutions, with offices across Australia, New Zealand, Asia, North America and Europe and more than 3,000 employees globally.

About CTM

Corporate Travel Management (CTM) is a global award-winning provider of innovative and cost-effective travel management solutions across the corporate, events, leisure and loyalty travel markets. We combine personalised service excellence with client-facing technology solutions, with offices across Australia, New Zealand, Asia, North America and Europe and more than 3,000 employees globally. At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future-focused professionals who work with our company values in mind: Connect, Deliver and Evolve. Life at CTM We want working at CTM to be rewarding, both professionally and personally. We offer a range of benefits designed to support our people’s wellbeing, work-life balance and ongoing development, alongside opportunities to give back to our communities.

Other Reasons To Join Us

• Flexible hybrid working - 3 days in the office and 2 days working from home each week
• Exclusive travel discounts - deals on hotels, flights, car hire and travel insurance
• Perkbox - discounts on retail, lifestyle, entertainment, health and wellbeing
• Paid parental leave
• Sonder - 24/7 wellbeing support and access to an Employee Assistance Program (EAP)
• Learning and development - including access to LinkedIn Learning
• Annual Volunteer Day - time to support the causes important to you
• Chillout Days - additional flexible leave
• Additional annual leave - option to purchase up to 2 extra weeks of leave
• Sustainable work environment that supports your career development and wellbeing

About the Role

As an Operational Team Manager, you'll lead, support and develop a team of Corporate Travel Consultants while ensuring an exceptional level of service is delivered to our clients. You'll bring together a team with diverse skills and experience, leveraging individual strengths to drive performance, collaboration and positive outcomes. With a strong focus on coaching and development, you'll create a cohesive, high-performing team while ensuring CTM's service standards and client expectations are consistently met.

About You

We're looking for an experienced people leader who can bring out the best in their team while delivering exceptional service to our clients. You'll bring:

• Proven experience supervising and developing a team to achieve results, ideally within corporate travel
• Strong knowledge of Tramada and Amadeus, along with a sound understanding of the travel industry
• Excellent interpersonal and communication skills
• A good understanding of consulting principles and practices
• Experience managing performance, providing feedback and supporting team development
• Exceptional organisation and prioritisation skills
• Confidence delegating effectively and empowering your team to succeed

Does this sound like you? Join the exciting world of Corporate Travel Management (CTM) and be part of a team driven by innovation, empowered by technology and passionate about delivering exceptional customer service. CTM is committed to recognising the unique contributions of all our people and actively encourages candidates of all abilities and diverse backgrounds to apply.