Hybrid Travel Operations Team Lead

Corporate Travel Management; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible hybrid working

Exclusive travel discounts

Perkbox discounts

Paid parental leave

Sonder EAP 24/7 wellbeing

LinkedIn Learning access

Annual Volunteer Day

Chillout Days

Additional annual leave (up to 2 weeks

Sustainable work environment

Job summary

Corporate Travel Management (CTM) is seeking an Operational Team Manager to lead a team of Corporate Travel Consultants, delivering exceptional client service. You will drive performance, coach staff, and align outcomes with CTM’s service standards.

You’ll leverage your knowledge of travel systems and strong people leadership to build a high‑performing team, enabling seamless client experiences and coordinated, proactive support.

Qualifications

• Experience supervising and developing a team to achieve results, ideally within corporate travel.
• Excellent interpersonal and communication skills with a customer‑focused mindset.
• Strong understanding of consulting principles and practices; ability to coach and develop staff.

Responsibilities

• Lead, support and develop a team of Corporate Travel Consultants to deliver exceptional service.
• Coach and performance manage the team to meet CTM service standards and client expectations.
• Foster collaboration, drive performance, and ensure consistency of delivery across all client interactions.

Skills

Team leadership

Coaching

Interpersonal skills

Communication

Prioritisation

Delegation

Tools

Tramada

Amadeus

Job description

Corporate Travel Management (CTM) is seeking an Operational Team Manager to lead a team of Corporate Travel Consultants, delivering exceptional client service. You will drive performance, coach staff, and align outcomes with CTM’s service standards.

You’ll leverage your knowledge of travel systems and strong people leadership to build a high‑performing team, enabling seamless client experiences and coordinated, proactive support.