Operational Team Manager: Lead a High-Impact Travel Team

Corporate Travel Management; Australia; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible hybrid working - 3 days inthe

Exclusive travel discounts

Perkbox - discounts on retail

Paid parental leave

Sonder wellbeing support

Learning and development

Annual Volunteer Day

Chillout Days

Additional annual leave

Sustainable work environment

Job summary

CTM is seeking an Operational Team Manager to lead, coach and develop a high-performing team of Corporate Travel Consultants while ensuring an exceptional level of service for our clients. You will cultivate a collaborative culture, align team capabilities with CTM’s standards, and drive performance through feedback and development.

You’ll manage performance, empower your team, and partner with cross-functional leaders across Australia to optimise processes and deliver consistently outstanding

Qualifications

• Proven experience supervising and developing a team in travel/consulting
• Excellent interpersonal and communication skills
• Strong understanding of consulting principles and client service
• Experience with performance feedback and staff development

Responsibilities

• Lead, coach and develop a high-performing team of Corporate Travel Consultants
• Ensure exceptional service delivery to CTM's corporate clients
• Drive performance, collaboration and positive outcomes across the team
• Maintain CTM service standards and client expectations

Skills

People leadership

Team coaching

Communication skills

Performance management

Organisation

Delegation

Tools

Tramada

Amadeus

Job description

CTM is seeking an Operational Team Manager to lead, coach and develop a high-performing team of Corporate Travel Consultants while ensuring an exceptional level of service for our clients. You will cultivate a collaborative culture, align team capabilities with CTM’s standards, and drive performance through feedback and development.

You’ll manage performance, empower your team, and partner with cross-functional leaders across Australia to optimise processes and deliver consistently outstanding