Travel Consultant - Online | Melbourne

AA Appointments; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Travel discounts

Office in Melbourne

Training and development

Team culture

Job summary

AA Appointments is seeking a Retail Travel Consultant in Melbourne to join a stable, office-based team. This role focuses on handling enquiries, booking international itineraries and delivering outstanding customer service while leveraging strong sales skills.

You will manage bookings, amendments and cancellations across a range of destinations, supported by modern booking technology and a collaborative culture. This is a full-time, rotating roster role with travel industry perks.

Qualifications

• Experience as Travel Consultant in retail or wholesale travel.
• Proven sales record and excellent customer service.
• Strong verbal and written communication.
• Good time management and organisational abilities.
• Willing to work a 7-day rotating roster.

Responsibilities

• Handle incoming enquiries and leads from clients.
• Book international travel products and itineraries.
• Assist via phone, email and chat.
• Manage bookings, amendments, changes and cancellations.
• Provide expert product knowledge and sales support.

Skills

Sales skills

Customer service

Communication

Time management

Organisational skills

Flexible schedule

Job description

Retail Travel Consultant – Step Away from the Frontline!

THE OPPORTUNITY

• Ready to continue your travel career without the face-to-face pressure of a traditional retail environment?
• Join a leading global travel company that is expanding its Melbourne team.
• Renowned for its innovative booking technology and strong industry reputation, this is your opportunity to work with travel professionals while enjoying a stable, office-based role with genuine career progression.
• Be rewarded for your strong sales skills and ability to close a sale.

THE ROLE

As a Travel Sales Consultant, you'll handle a range of incoming enquiries and leads from clients.

You’ll assist with booking a wide range of international travel products and itineraries.

Your day will include:

• Assisting clients via phone, email and chat functions
• Making new bookings and managing booking amendments, changes and cancellations.
• Delivering outstanding customer service and building long-term relationships
• Providing expert product knowledge and sales support to help clients find the best travel solutions.

THE MUST HAVES

To be successful, you'll have:

• Previous experience as a Travel Consultant within a retail or wholesale travel environment.
• A proven track record in sales and delivering exceptional customer service.
• Strong communication and relationship-building skills.
• Exceptional verbal and written communication skills
• Excellent time management and organisational abilities.
• Flexibility to work a 7 day rotating roster.

WHAT'S ON OFFER

• Competitive base salary plus uncapped incentive opportunities.
• Fantastic travel discounts and industry perks.
• Ongoing training and career development.
• Modern, centrally located Melbourne office.
• Supportive and collaborative team culture.

Please note:

This is a full-time office-based position. Hybrid and work-from-home arrangements are not available.