Virtual Travel Customer Service

Elevationtravelpartners; Gold Coast City; Remote; AUD 42,000 - 68,000; Full time

Job summary

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to support clients with trip preparation and throughout their travel experience. You will respond to questions, manage requests, and help travelers feel confident and prepared.

The role requires friendly and professional communication, reliable organization, and comfort with using online tools. A customer-focused mindset and interest in travel are essential for success.

Qualifications

• Experience in customer support, preferably in travel or service industries.
• Excellent verbal and written communication skills.
• Comfortable using online tools and learning new systems.

Responsibilities

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Friendly communication

Customer support experience

Reliable and organized

Tech-savvy

Job description

About the job Virtual Travel Customer Service

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

Provide assistance through email, chat, and phone communication

Help with itinerary changes, updates, and general travel questions

Provide destination and travel guideline information

Follow up with travelers before departure

Resolve concerns while maintaining a positive customer experience

Ideal Candidate

Friendly and professional communication style

Customer support experience preferred

Reliable and organized

Comfortable using online tools and learning new systems

Interest in travel and client satisfaction