Travel Claims Consultant

MAYDAY Recruitment Group; North Sydney; Hybrid; AUD 90,000 - 115,000; Full time

Benefits offered by this job

Hybrid working arrangements

Career development opportunities

Competitive compensation

Job summary

MAYDAY Recruitment Group is looking for an experienced Travel Claims Examiner to join a leading global insurer in a hybrid arrangement in North Sydney, NSW. You will manage travel insurance claims from lodgement to resolution, ensuring fair outcomes and excellent customer service.

Ideal candidates have prior travel claims experience, strong investigation and negotiation skills, and the ability to collaborate with offshore teams and brokers.

Qualifications

• Prior insurance claims experience is desirable.
• Experience in travel insurance or complex claims environments is highly regarded.
• Strong investigation, negotiation, and problem-solving skills.
• Excellent verbal and written communication skills.
• Sound understanding of insurance policies, coverage assessments, and claims management principles.
• Well-organised with the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage a portfolio of travel insurance claims from lodgement through to resolution.
• Assess coverage, reserves, payments, and claim outcomes in line with policy terms and company standards.
• Review claims assessments completed by offshore teams and provide support on more complex matters.
• Act as a referral point for escalated and higher-value claims.
• Maintain regular communication with brokers, claimants, underwriters, and internal stakeholders.
• Investigate claims and make sound decisions based on policy interpretation and available evidence.
• Support broader claims management activities, including escalations, emergency assistance cases, audits, training, and service provider coordination.
• Ensure compliance with regulatory requirements, service standards, and internal processes.

Skills

Investigation

Negotiation

Problem-solving

Communication

Team player

Multitasking

Job description

Are you an experienced insurance claims professional looking to further develop your career within travel claims?

MAYDAY is partnering with a leading global insurer to recruit a Travel Claims Examiner to join their established and high-performing claims team. This is an excellent opportunity for someone who enjoys managing complex claims, working closely with customers and brokers, and taking the next step towards a future leadership pathway.

You’ll be responsible for managing and reviewing travel insurance claims from lodgement through to resolution, ensuring fair outcomes, excellent customer service, and compliance with policy and regulatory requirements. You’ll also work closely with offshore teams, providing guidance on claim assessments and assisting with more complex matters.

The Role

• Manage a portfolio of travel insurance claims from lodgement through to resolution.
• Assess coverage, reserves, payments, and claim outcomes in line with policy terms and company standards.
• Review claims assessments completed by offshore teams and provide support on more complex matters.
• Act as a referral point for escalated and higher-value claims.
• Maintain regular communication with brokers, claimants, underwriters, and internal stakeholders.
• Investigate claims and make sound decisions based on policy interpretation and available evidence.
• Support broader claims management activities, including escalations, emergency assistance cases, audits, training, and service provider coordination.
• Ensure compliance with regulatory requirements, service standards, and internal processes.

About You

• Previous insurance claims experience is desirable.
• Experience within travel insurance, medical claims, personal accident, or other complex claims environments is highly regarded.
• Strong investigation, negotiation, and problem-solving skills.
• Excellent verbal and written communication skills.
• Sound understanding of insurance policies, coverage assessments, and claims management principles.
• Well-organised with the ability to manage multiple priorities in a fast-paced environment.
• A collaborative team player looking to develop their technical claims expertise and progress their career.

What's In It For You?

• Join a globally recognised insurance organisation with a strong reputation in the market.
• Exposure to complex and interesting travel claims.
• Clear opportunities for career development and progression.
• Supportive and collaborative team culture.
• Ongoing training and professional development.
• Hybrid working arrangements.
• Health and wellbeing initiatives.
• Competitive salary package and employee benefits.

If you're looking for an opportunity to build on your claims experience within a respected insurer and take the next step in your career, we'd love to hear from you.