Claims Consultant

Allianz; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Allianz Partners Brisbane is seeking a Medical & Travel Insurance Claims Consultant to join the Travel Claims team, handling a broad range of travel and medical claims with a focus on accuracy, fairness, and timely decisions.

You will work with customers and internal stakeholders, applying policy interpretation and best practices while supporting continuous improvement in the claims function.

Qualifications

• Previous experience assessing insurance claims, ideally within travel or medical.
• Ability to interpret policy wording and apply coverage accurately.
• Experience managing complex and high-value claims.
• Strong analytical and problem-solving skills.
• Understanding of compliance, governance, and risk requirements.

Responsibilities

• Assess travel and medical insurance claims in line with policy coverage and guidelines.
• Deliver outstanding customer service through clear, empathetic communication.
• Make informed decisions on complex, high-value, non-routine claims.
• Collaborate with Claims, Teleclaims, Medical Assistance, and internal teams.
• Support process improvement and operational excellence initiatives.
• Coach, mentor, and share knowledge within the team.
• Maintain quality, compliance, and regulatory standards.
• Leverage digital tools and data to inform claim outcomes.

Skills

Insurance claims

Policy interpretation

Complex/high-value claims

Analytical thinking

Regulatory compliance

Written & verbal communication

Stakeholder management

Negotiation

Job description

Medical & Travel Insurance Claims Consultant - Multiple Opportunities

Brisbane, QLD | Full-Time Permanent

Make a Difference When It Matters Most

At Allianz Partners, we help customers navigate unexpected situations with confidence. We're seeking an experienced Medical & Travel Insurance Claims Consultant to join our high-performing Travel Claims team.

This is an exciting opportunity for a claims professional who combines strong technical expertise with a customer-first mindset and enjoys working in an environment focused on continuous improvement, innovation, and delivering exceptional outcomes.

As part of a collaborative and supportive team, you'll play a key role in assessing travel and medical-related insurance claims, leveraging sound judgement, analytical thinking, and modern claims practices to deliver fair, efficient, and customer-centric decisions.

About the Role

Reporting to the Claims Team Leader, Travel, you will be responsible for the accurate, fair, and timely assessment of travel insurance claims across a broad range of claim categories, including medical claims. You'll work closely with customers and internal stakeholders to ensure a seamless claims experience while maintaining compliance with company guidelines and regulatory requirements.

You’ll also contribute to process optimisation, capability development, and operational excellence initiatives that support the ongoing evolution of the claims function.

Key Responsibilities

• Assess and manage a broad range of travel and medical insurance claims in accordance with policy coverage and company guidelines
• Deliver outstanding customer service through clear, empathetic, and professional communication
• Make informed decisions on complex, high-value, and non-routine claims
• Work collaboratively with Claims, Teleclaims, Medical Assistance, and other internal teams
• Support continuous improvement and process enhancement initiatives that drive better customer and business outcomes
• Contribute to team capability through coaching, mentoring, and knowledge sharing
• Maintain strong quality, compliance, and regulatory standards
• Utilise digital tools, customer insights, and data-informed decision-making to support effective claim outcomes
• Support business objectives through efficient claim management and achievement of team performance targets

Insurance & Claims Expertise

• Previous experience assessing insurance claims, ideally within travel, medical, health, or general insurance
• Strong ability to interpret policy wording and apply coverage accurately
• Experience managing complex and high-value claims
• Excellent analytical and problem-solving skills
• Strong understanding of compliance, governance, and risk requirements

Communication & Stakeholder Management

• Exceptional written and verbal communication skills
• Ability to build rapport and maintain positive relationships with customers and stakeholders
• Strong negotiation and conflict resolution capabilities
• Ability to explain complex information clearly and confidently

Future-Focused Skills

We're looking for someone who demonstrates:

• Adaptability within evolving and technology-enabled environments
• Strong digital literacy and confidence working across multiple systems
• A continuous improvement mindset
• Curiosity and openness to innovative ways of working
• Data-driven thinking and informed decision-making capabilities
• A customer-centric approach to problem-solving
• Collaborative teamwork and knowledge-sharing behaviours

Why Join Allianz Partners?

• Global organisation with strong local support
• Supportive, inclusive, and collaborative culture
• Ongoing professional development and career growth opportunities
• Opportunity to work in a modern, digitally enabled claims environment
• Focus on innovation, operational excellence, and continuous improvement
• Meaningful work helping customers during challenging and unexpected situations

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.