Travel Claims Examiner

Chubb Insurance Australia Limited; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working

Education assistance

Dress-down Fridays

Health insurance discount

Healthy breakfast & fruit

Employee stock purchase

Job summary

Chubb Insurance Australia Limited is seeking a claims professional to manage travel insurance claims from lodgement to resolution, delivering high-quality outcomes through professional engagement with customers and brokers. The role involves reviewing offshore assessments, reserving and adjusting claims in line with Chubb standards, while supporting leadership development and complex claims reviews.

You will participate in broader claims management activities and collaborate with brokers,

Qualifications

• Previous insurance claims experience is essential.
• Experience handling travel insurance claims or complex medical claims is preferred.
• Investigation, negotiation, communication and organisational skills.
• Sound understanding of insurance contracts, legal and regulatory requirements, and damage or loss evaluation.

Responsibilities

• Manage a portfolio of travel insurance claims from lodgement through to resolution.
• Assess claims in line with Chubb service, quality and compliance requirements, including coverage assessment, reserving, payments and customer updates.
• Act as a referral point, supporting the review and resolution of more complex claims and high value matters.
• Communicate clearly and professionally with brokers, claimants, underwriters and internal stakeholders via phone and written correspondence.
• Support broader claims management activities, including escalations, emergency assistance cases, service provider coordination, audits and training.

Skills

Insurance claims experience

Travel insurance claims

Investigation

Negotiation

Communication

Organisational skills

Regulatory knowledge

Job description

Job Description

Your Role

You will be responsible for managing, handling and reviewing travel insurance claims, delivering high-quality outcomes through prompt, professional engagement with customers and brokers. You will investigate, reserve and adjust claims in line with Chubb standards, while ensuring a strong focus on service, quality and compliance. You will review claims assessments by our offshore team and leverage your expertise in supporting the management of the claim. This is a great step up opportunity for someone who wants to work towards a role in leadership.

Key Responsibilities

• Manage a portfolio of travel insurance claims from lodgement through to resolution.
• Assess claims in line with Chubb service, quality and compliance requirements, including coverage assessment, reserving, payments and customer updates.
• Act as a referral point, supporting the review and resolution of more complex claims and high value matters.
• Communicate clearly and professionally with brokers, claimants, underwriters and internal stakeholders via phone and written correspondence.
• Support broader claims management activities, including escalations, emergency assistance cases, service provider coordination, audits and training.

What You’ll Bring

• Previous insurance claims experience is essential.
• Experience handling travel insurance claims or complex medical claims is preferred.
• Investigation, negotiation, communication and organisational skills.
• Sound understanding of insurance contracts, legal and regulatory requirements, and damage or loss evaluation.

Qualifications

Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide.

Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued. We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits offered include a flexible working approach via our "My One Thing" initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.

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