Trauma-Informed Intake & Case Coordinator

The Salvation Army; South Canberra; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 taxfree

Meal entertainment benefit up to $2,?

Generous parental leave

Purchased leave scheme

5 days paid leave per year to explore/

Job summary

The Salvation Army ACT Central Intake Service seeks an Intake Case Worker to deliver trauma-informed intake, assessment and short-term case coordination for individuals and families facing hardship, housing instability or complex needs.

You will work across phone, in-person and outreach channels, coordinating with ACCOs and service providers, ensuring culturally safe responses and accurate data entry in SAMIS/SHIP.

Qualifications

• Minimum Diploma in Community Services, Social Work, or related field.
• At least 1 year of case management experience or substantial community support.
• Deep understanding of trauma-informed practice and poverty/systemic disadvantage.
• Culturally safe service delivery, including working with interpreters.
• Strong written and verbal communication; clear case notes and reports.
• Knowledge of confidentiality, consent, privacy, safeguarding responsibilities.
• Excellent time management and prioritisation in a team setting.
• Ability to respond to complex situations; language skills other than English a plus.
• Knowledge of ACT service system, especially homelessness/financial wellbeing.

Responsibilities

• Conduct holistic assessments using the ACT Shared Practice Framework.
• Provide brief, goal-oriented interventions such as safety planning and crisis support.
• Refer clients to long-term supports and maintain active follow-up.
• Record assessments and client data in SAMIS or SHIP.
• Deliver intake services via phone, in-office, and outreach locations.
• Ensure cultural safety and accessibility across all service delivery modes.
• Collaborate with ACCOs, government agencies, and community services.
• Participate in inter-agency meetings and warm handovers for continuity of care.

Skills

Trauma-informed practice

Communication skills

Time management

Confidentiality

Cultural safety

Education

Diploma in Community Services

Social Work

Tools

SAMIS

SHIP

Job description

The Salvation Army ACT Central Intake Service seeks an Intake Case Worker to deliver trauma-informed intake, assessment and short-term case coordination for individuals and families facing hardship, housing instability or complex needs.

You will work across phone, in-person and outreach channels, coordinating with ACCOs and service providers, ensuring culturally safe responses and accurate data entry in SAMIS/SHIP.