Trauma-Informed Intake Case Worker

The Salvation Army; Canberra; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 AUD tax

Meal entertainment benefit

Paid parental leave

Purchased Leave scheme

Bereavement leave (Sorry Business)

EAP & health & wellness initiatives

Job summary

The Salvation Army in Australia seeks an Intake Case Worker to deliver trauma-informed intake, assessment, and short-term case coordination for people facing hardship, housing instability, or complex needs. You will triage across phone, in-person, and outreach access points and collaborate with ACCOs to ensure culturally safe responses.

Applicants should have a Diploma in Community Services or related field, or substantial case work experience, with a minimum of 1 year in case management.

Qualifications

• Diploma in Community Services or Social Work, or equivalent case work experience.
• Minimum 1 year of case management experience or related frontline support.
• Understanding of trauma-informed practice and its impact on vulnerable populations.
• Ability to deliver culturally safe services and engage interpreters as needed.
• Strong written and verbal communication, with clear case notes and reports.
• Familiarity with confidentiality, consent, privacy and safeguarding duties.
• Experience with SAMIS, SHIP or similar data systems is preferred.

Responsibilities

• Conduct holistic assessments using trauma-informed approaches.
• Provide brief interventions such as safety planning and crisis support.
• Refer clients to longer-term supports and ensure follow-up.
• Record assessments and client data accurately in SAMIS/SHIP.
• Deliver intake services via phone, in-office, and outreach.
• Promote cultural safety and accessibility across service delivery modes.
• Coordinate with ACCOs, government agencies, and community services.
• Participate in inter-agency meetings and joint referrals.
• Facilitate warm handovers for continuity of care.
• Engage in supervision, reflective practice and case reviews.
• Stay informed on legislation and best practices; contribute to service improvement.

Skills

Trauma-informed practice

Culturally safe services

Written and verbal communication

Confidentiality & safeguarding

Time management

Multilingual capability

Education

Diploma in Community Services

Diploma in Social Work or related field

Experience in case work

Tools

SAMIS

SHIP

Job description

The Salvation Army in Australia seeks an Intake Case Worker to deliver trauma-informed intake, assessment, and short-term case coordination for people facing hardship, housing instability, or complex needs. You will triage across phone, in-person, and outreach access points and collaborate with ACCOs to ensure culturally safe responses.

Applicants should have a Diploma in Community Services or related field, or substantial case work experience, with a minimum of 1 year in case management.