Transitions National Operations Support

Wasteflex Pty Ltd; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Wellbeing – flu shots & EAP

Career development

Competitive salary package

Job summary

Waste Services Group, Australia’s leading integrated provider of waste management and managed services, is seeking a National Operations Support - Transitions specialist for Customer Onboarding within Wasteflex. You will drive the onboarding journey, liaising with subcontractors and suppliers, and ensuring all setup, scheduling, and site assessments meet customer expectations.

The role requires proactive collaboration with internal stakeholders, solid MS Excel skills, and the ability to manage

Qualifications

• Subcontractors and suppliers management experience.
• Experience in roles where planning drives customer success.
• Strong MS Excel skills and ability to coordinate across teams.
• Waste industry experience is highly desirable.

Responsibilities

• Serve as the primary point of contact for new customers during the onboarding process.
• Build and maintain positive relationships, ensuring customer needs are understood and addressed.
• Guide new customers through the onboarding journey, including account setup, service scheduling, and site assessments.
• Explain service agreements, pricing structures, and company policies.
• Address customer questions or concerns promptly to ensure satisfaction.
• Coordinate the delivery and installation of waste collection equipment (bins, skips, compactors).
• Ensure operational teams are aligned with customer requirements and deadlines.
• Accurately input customer details, service agreements, and schedules into the CRM system.
• Maintain and update customer records to reflect changes in services.

Skills

Subcontractor management

Project coordination

MS Excel

Waste industry experience

Job description

Waste Services Group (‘WSG’) is Australia’s largest integrated provider of managed services, collections, specialised services and post-collections services to the SME resource recovery market.

We connect our customers with tailored solutions they can rely on. Taking the challenge of making every day more sustainable.

The business is majority owned by Livingbridge, a mid-market, UK based private equity company with an Australian office based in Melbourne. The business continues to have significant organic and inorganic growth and with our sustainability plans, is an exciting time to be joining the team.

About the role

We have an exciting role as a National Operations Support - Transitions for our Customer Onboarding process within our Managed Services Division, Wasteflex.

The key focus of the role is to manage and be accountable for the Customer on-boarding process. The role is crucial for the success of meeting all customer and stakeholder expectations via a detailed project planning process.

This role will proactively partner with new and existing service providers (subcontractors & suppliers), and internal stake holders.

Your key responsibilities will include:

• Serve as the primary point of contact for new customers during the onboarding process.
• Build and maintain positive relationships, ensuring customer needs are understood and addressed.
• Guide new customers through the onboarding journey, including account setup, service scheduling, and site assessments.
• Explain service agreements, pricing structures, and company policies.
• Address customer questions or concerns promptly to ensure satisfaction.
• Coordinate the delivery and installation of waste collection equipment (e.g., bins, skips, compactors).
• Ensure operational teams are aligned with customer requirements and deadlines.
• Accurately input customer details, service agreements, and schedules into the CRM system.
• Maintain and update customer records to reflect changes in services.

Experience

• Proven track record in subcontractors/supplier management and coordination
• Experience in similar roles (where planning was essential to customer success)
• Strong Microsoft office skills (MS Excel)
• Waste industry experience highly desirable

Skills

• High level oral and written communication skills
• Demonstrated high level organisational skills including the ability to establish own work priorities and manage time effectively, whilst remaining flexible to respond to changing needs in a busy environment.
• Advanced interpersonal, communication, negotiation, consultation, and collaboration skills incorporating the ability to liaise and consult effectively with personnel at all levels.
• Action orientated, with strong time management and organisational skills.

Why WSG?

WSG is Australia's fastest growing waste management company. All the WSG businesses stem from individuals with strong entrepreneurship and customer focus, and a belief that the people in the business are the most important part of their business. Even though these businesses have joined to become WSG, our culture still holds the intimacy of a family-business, the nimbleness of being entrepreneurial and outcomes-focused offering the flexibility to achieve your goals in the way you like. With an incredible growth trajectory, our cultural focus is to maintain what we have, while we professionalize for scalability.

We live our values, all day, every day.

• Wellbeing – flu shots and EAP
• Career development - development plans that incorporate in-house training, mentoring and on-the-job skill development and coaching.
• Competitive salary package

We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes – so if this resonates with you,