Operations Support

Wasteflex; City of Knox; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package

Career development plans

Wellbeing initiatives

Job summary

Wasteflex is looking for a National Operations Support - Transitions to manage the customer onboarding process. This full-time role is based in City of Knox, Australia, requiring in-office work two days per week.

The ideal candidate will have experience in subcontractor management and strong organisational skills, ensuring customer expectations are met. Waste industry experience is a plus. Join a fast-growing team focused on sustainability.

Qualifications

• Proven track record in subcontractors/supplier management and coordination.
• Experience in structured planning essential to customer success.
• Waste industry experience highly desirable.

Responsibilities

• Manage and be accountable for the customer onboarding process.
• Serve as the primary contact for new customers during onboarding.
• Build and maintain positive relationships with customers.
• Guide new customers through the onboarding journey.
• Coordinate the delivery and installation of waste collection equipment.
• Maintain and update customer records in the CRM system.

Skills

Oral and written communication skills

Organisational skills

Interpersonal skills

Negotiation skills

Time management

Tools

Microsoft Excel

Job description

Waste Services Group (‘WSG’) is one of Australia’s largest integrated providers of managed services, collections, specialised services and post-collections services to the SME customer market.

We connect our customers with tailored solutions they can rely on. Taking the challenge of making every day more sustainable.

The business is majority owned by Carlyle, a US based private equity company. The business continues to have significant organic and inorganic growth, and with our sustainability plans, it is an exciting time to join the team.

About the role

We have an exciting role as a National Operations Support - Transitions for our Customer Onboarding process within our Managed Services Division, Wasteflex.

This is a full-time role, working three days per week. The role will be required to work in the office two days per week.

The key focus of this role is to manage and be accountable for the customer onboarding process. It plays a critical role in ensuring customer and stakeholder expectations are met through structured planning and delivery.

This role will proactively partner with new and existing service providers, subcontractors, and suppliers, and internal stakeholders.

Your key responsibilities will include:

• Serve as the primary point of contact for new customers during the onboarding process.
• Build and maintain positive relationships, ensuring customer needs are understood and addressed.
• Guide new customers through the onboarding journey, including account setup, service scheduling, and site assessments.
• Explain service agreements, pricing structures, and company policies.
• Address customer questions or concerns promptly to ensure satisfaction.
• Coordinate the delivery and installation of waste collection equipment (e.g., bins, skips, compactors).
• Ensure operational teams are aligned with customer requirements and deadlines.
• Accurately input customer details, service agreements, and schedules into the CRM system.
• Maintain and update customer records to reflect changes in services.

Experience:

• Proven track record in subcontractors/supplier management and coordination
• Experience in similar roles where structured planning was essential to customer success
• Strong Microsoft office skills (MS Excel)
• Waste industry experience highly desirable

Skills:

• High level oral and written communication skills
• Demonstrated high-level organisational skills, including the ability to establish own work priorities and manage time effectively, whilst remaining flexible to respond to changing needs in a busy environment.
• Advanced interpersonal, communication, negotiation, consultation, and collaboration skills incorporating the ability to liaise and consult effectively with personnel at all levels.
• Action oriented with strong organisational and time management skills

Why WSG?

WSG is Australia's fastest growing waste management company. All the WSG businesses stem from individuals with strong entrepreneurship and customer focus, and a belief that the people in the business are the most important part of their business. Even though these businesses have joined to become WSG, our culture still holds the intimacy of a family-business, the nimbleness of being entrepreneurial and outcomes-focused offering the flexibility to achieve your goals in the way you like. With an incredible growth trajectory, our cultural focus is to maintain what we have, while we professionalize for scalability.

• We live our values, all day, every day.
• Wellbeing – flu shots and EAP
• Career development - development plans that incorporate in-house training, mentoring and on-the-job skill development and coaching.
• Competitive salary package

If you don’t tick every box in this job description, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes – so if this resonates with you, then please apply.