Transit Dispatch Lead — Keep Buses Running On Time

Kinetic; Mackay Regional; On-site; AUD 60,000 - 80,000; Full time

Job summary

Kinetic is seeking a Dispatch Controller to coordinate bus and driver movements across our Mackay regional depots, ensuring services run on time and a safe, efficient transport network.

You will manage daily scheduling, respond to last-minute changes, and partner with drivers and depot teams to maintain service excellence, payroll accuracy, and regulatory compliance. Strong organisation, communication, and problem-solving under pressure are essential for success.

Qualifications

• Experience coordinating large teams in a fast-paced environment.
• Excellent organisational and problem-solving skills with keen attention to detail.
• Proficiency in Microsoft Office and operational systems; able to work independently and as part of a team.

Responsibilities

• Coordinate bus and driver movements to meet service targets.
• Ensure all scheduled work is covered and respond to last-minute changes.
• Monitor depot run-outs and ensure timely departures.
• Manage driver schedules, leave requests, and fatigue compliance.
• Support operational continuity by responding to incidents and disruptions.
• First point of contact for drivers, providing guidance and support.
• Ensure accurate payroll processing for drivers, including overtime.
• Assist with driver training and route familiarisation.

Skills

Team coordination

Strong communication

Problem solving under pressure

Attention to detail

Independent and team work

Education

Medium Rigid licence (MR)

Tools

Microsoft Office

Operational systems

Job description

Kinetic is seeking a Dispatch Controller to coordinate bus and driver movements across our Mackay regional depots, ensuring services run on time and a safe, efficient transport network.

You will manage daily scheduling, respond to last-minute changes, and partner with drivers and depot teams to maintain service excellence, payroll accuracy, and regulatory compliance. Strong organisation, communication, and problem-solving under pressure are essential for success.