Dispatch Controller

Kinetic; Mackay Regional; On-site; AUD 60,000 - 80,000; Full time

Job summary

Kinetic is seeking a Dispatch Controller to coordinate bus and driver movements across our Mackay regional depots, ensuring services run on time and a safe, efficient transport network.

You will manage daily scheduling, respond to last-minute changes, and partner with drivers and depot teams to maintain service excellence, payroll accuracy, and regulatory compliance. Strong organisation, communication, and problem-solving under pressure are essential for success.

Qualifications

• Experience coordinating large teams in a fast-paced environment.
• Excellent organisational and problem-solving skills with keen attention to detail.
• Proficiency in Microsoft Office and operational systems; able to work independently and as part of a team.

Responsibilities

• Coordinate bus and driver movements to meet service targets.
• Ensure all scheduled work is covered and respond to last-minute changes.
• Monitor depot run-outs and ensure timely departures.
• Manage driver schedules, leave requests, and fatigue compliance.
• Support operational continuity by responding to incidents and disruptions.
• First point of contact for drivers, providing guidance and support.
• Ensure accurate payroll processing for drivers, including overtime.
• Assist with driver training and route familiarisation.

Skills

Team coordination

Strong communication

Problem solving under pressure

Attention to detail

Independent and team work

Education

Medium Rigid licence (MR)

Tools

Microsoft Office

Operational systems

Job description

Join Kinetic and play a vital role in ensuring seamless daily operations at our depots, contributing to the delivery of high-quality, customer-focused bus services.

About the Role

As a Dispatch Controller, you will be responsible for coordinating bus and driver movements to ensure services run efficiently and on time. You will manage daily scheduling, respond to last-minute changes, and work closely with drivers and depot teams to maintain service excellence. Your ability to stay organised under pressure, problem-solve in real time, and build strong relationships will be key to your success in this role.

Key Responsibilities

• Coordinate bus and driver movements to meet service and network performance targets
• Ensure all scheduled work is covered and respond to last-minute changes
• Monitor and report on depot run-outs, ensuring timely departures
• Manage driver schedules, leave requests, and compliance with fatigue guidelines
• Support operational continuity by responding to incidents and service disruptions
• Act as the first point of contact for drivers, providing guidance and operational support
• Ensure accurate payroll processing for drivers, including overtime and variations
• Assist with driver training and route familiarisation

About You

• Experience coordinating large teams in a fast-paced environment
• Strong organisational and problem-solving skills with a keen attention to detail
• Proficiency in Microsoft Office and operational systemsAbility to work independently and as part of a team
• Excellent communication skills, with the ability to provide clear instructions in person and over radio/phone
• Understanding of safety and compliance requirements in a regulated environment
• Medium Rigid driver’s licence and relevant authority (or willingness to obtain)

Why Join Kinetic?

• Be part of a growing organisation committed to enhancing communities
• Work in a fast-paced, collaborative environment where every day is different
• Opportunity for career growth and development within the transport industry