Network Operations Supervisor

Kinetic; Gold Coast City; On-site; AUD 90,000 - 110,000; Full time

Job summary

Kinetic is seeking a Network Supervisor to oversee a live transport network. You will lead Network Controllers, drive performance against KPIs like on-time running and reliability, and manage daily operations with a focus on safety and continuous improvement.

In this hands-on leadership role you will build a highly engaged team, foster strong internal and external stakeholder communication, and support incidents and emergencies with decisive leadership.

Qualifications

• Demonstrated experience in a similar operations supervision role, coordinating teams in a dynamic environment.

Responsibilities

• Leading a team of Network Controllers, providing direction, coaching, and support through regular 1-1s to drive performance and development
• Overseeing network activities from service departure through KPI achievement (on-time running, reliability) and incident management
• Partnering with senior managers to develop proactive network management strategies
• Acting as first escalation point during incidents and emergencies with swift support
• Facilitating communication between Network Controllers, depots, workshops, and external stakeholders
• Auditing network performance data and team feedback to identify improvements
• Ensuring timely escalation of disruptions and performance issues per policy
• Identifying training needs and development opportunities for the team

Skills

Leadership

Communication

Analytical skills

Team management

Interpersonal skills

BI software

Microsoft Office

Vehicle tracking

Tools

Vehicle tracking software

Operations software

BI software

Office suite

Job description

We're looking for a Network Supervisor to play a pivotal role in the minute-by-minute management and performance of our live transport network. Leading a team of Network Controllers, you'll ensure daily activities are proactive and deliver on key network KPIs, including reliability and on-time running. This role is a full-time permanent role working 38 hour weeks.

This is a hands-on leadership role where your success will come from building a highly engaged team and fostering effective communication both internally and with external stakeholders. You'll be instrumental in supporting Network Controllers through regular operations, incidents, and emergencies, always with a focus on safety and continuous improvement.

The opportunity:

We're looking for a Network Supervisor to play a pivotal role in the minute-by-minute management and performance of our live transport network. Leading a team of Network Controllers, you'll ensure daily activities are proactive and deliver on key network KPIs, including reliability and on-time running. This role is a full-time permanent role working 38 hour weeks.

This is a hands-on leadership role where your success will come from building a highly engaged team and fostering effective communication both internally and with external stakeholders. You'll be instrumental in supporting Network Controllers through regular operations, incidents, and emergencies, always with a focus on safety and continuous improvement.

What You'll Be Doing:

• Leading a team of Network Controllers, providing clear direction, coaching, and support through regular 1-1s to drive performance and personal development
• Overseeing network activities from service departure through to achieving KPIs such as on-time running, reliability, and effective incident management
• Partnering with the Manager Network Performance and Disruptions to develop and implement proactive network management strategies
• Acting as the first point of escalation for Network Controllers during incidents and emergencies, providing swift and decisive support
• Facilitating collaborative communication between Network Controllers, depots, workshops, and external stakeholders
• Auditing network performance data and team feedback to identify and implement improvements
• Ensuring accurate recording and timely escalation of disruptions, incidents, and performance issues in line with company policy
• Identifying training needs and development opportunities for your team

What You'll Bring

• Demonstrated experience in a similar operations supervision role, coordinating teams in a dynamic environment
• Strong leadership and interpersonal skills, with a track record of managing direct reports and making confident, critical decisions
• Excellent communication skills clear and concise, whether in person, via radio, or over the phone, across a diverse team
• A self-motivated, enthusiastic approach to day-to-day operations and a positive attitude toward a continually changing environment
• Strong analytical skills and sound judgement, with the ability to operate autonomously
• Solid computer and systems literacy, including Microsoft Office, business intelligence software, and vehicle tracking/operations systems
• A minimum medium rigid driver's licence (or willingness to obtain) and a Working with Children Check

About us:

Kinetic is Australia and New Zealand's largest and most diverse bus operator, moving more than 100 million passengers per year across some of the most recognisable names in bus transport. We deliver these services through our team of over 7300 people and fleet of over 4900 buses.

As a business who genuinely cares about our customers, our people, and our environment, we are industry leaders in delivering zero-emission technology, investing in our communities, training and developing our people, and providing an inclusive workplace which reflects the communities we serve.