Dispatch Controller

Kinetic Group; Mackay Regional; Hybrid; AUD 70,000 - 95,000; Full time

Job summary

Kinetic Group is hiring a Dispatch Controller to coordinate bus and driver movements, ensuring services run efficiently and on time. You will manage daily scheduling, respond to last-minute changes, and work closely with drivers and depot teams to maintain service excellence.

Your role requires strong organisational skills, real-time problem solving, and clear communication across radio and phone to support safe, reliable transport operations.

Qualifications

• Experience coordinating large teams in a fast-paced environment.
• Strong organisational and problem-solving skills with a keen attention to detail.
• Proficiency in Microsoft Office and depot/operational systems.

Responsibilities

• Coordinate bus and driver movements to meet service and network performance targets.
• Ensure all scheduled work is covered and respond to last-minute changes.
• Monitor and report on depot run-outs, ensuring timely departures.
• Manage driver schedules, leave requests, and compliance with fatigue guidelines.
• Support operational continuity by responding to incidents and service disruptions.
• Act as the first point of contact for drivers, providing guidance and operational support.
• Ensure accurate payroll processing for drivers, including overtime and variations.
• Assist with driver training and route familiarisation.

Skills

Organisational skills

Problem solving

MS Office

Independent worker

Communication

Safety compliance

MR driver’s licence

Tools

Microsoft Office

Depot/operational systems

Job description

Join Kinetic and play a vital role in ensuring seamless daily operations at our depots, contributing to the delivery of high-quality, customer-focused bus services.

About the Role

As a Dispatch Controller, you will be responsible for coordinating bus and driver movements to ensure services run efficiently and on time. You will manage daily scheduling, respond to last-minute changes, and work closely with drivers and depot teams to maintain service excellence. Your ability to stay organised under pressure, problem-solve in real time, and build strong relationships will be key to your success in this role.

Key Responsibilities

• Coordinate bus and driver movements to meet service and network performance targets
• Ensure all scheduled work is covered and respond to last-minute changes
• Monitor and report on depot run-outs, ensuring timely departures
• Manage driver schedules, leave requests, and compliance with fatigue guidelines
• Support operational continuity by responding to incidents and service disruptions
• Act as the first point of contact for drivers, providing guidance and operational support
• Ensure accurate payroll processing for drivers, including overtime and variations
• Assist with driver training and route familiarisation

About You

• Experience coordinating large teams in a fast-paced environment
• Strong organisational and problem-solving skills with a keen attention to detail
• Proficiency in Microsoft Office and operational systems
• Ability to work independently and as part of a team
• Excellent communication skills, with the ability to provide clear instructions in person and over radio/phone
• Understanding of safety and compliance requirements in a regulated environment
• Medium Rigid driver's licence and relevant authority (or willingness to obtain)

Why Join Kinetic?

• Be part of a growing organisation committed to enhancing communities
• Work in a fast-paced, collaborative environment where every day is different
• Opportunity for career growth and development within the transport industry