Training Support Admin (Part-Time)

The Investigo Group; Liverpool City Council; On-site; AUD 51,000 - 64,000; Part time

Job summary

The Investigo Group is seeking a highly organized Training Support Administrator to help manage the day-to-day operations of our customer training function. The role covers on-site, online, and client-site delivery, reporting to the Head of Training.

You will handle administrative tasks supporting customer and employee development, collaborate with stakeholders, and ensure timely, engaging training while complying with information security requirements.

Qualifications

• Experience in administrative support or office administration.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and stakeholders.

Responsibilities

• Provide comprehensive administrative support to the Training team and day-to-day operations.
• Greet delegates and manage training reception for a professional customer experience.
• Coordinate training schedules, changes and updates with trainers and participants.
• Ensure trainers and materials (physical or virtual) are prepared and available.
• Maintain accurate records of training activities, attendance and certification where applicable.
• Support trainee communications via email and phone, directing inquiries as needed.
• Help manage training calendars and use TMS/CRM to track sessions and leads.
• Assist in process improvements and customer service initiatives.

Skills

Administrative support

Customer service

Communication

Tools

CRM tools

Training Management System (TMS)

Job description

Location:On-Site in our Liverpool HQ (North West, UK)
Contract:Permanent, Part- Time
Reporting to:Head of Training

Please note:You do not need to currently hold Security Check (SC) clearance, but you must be eligible and willing to undergo the vetting process.

About Us

Come and be a part of The Investigo Group (TIG), a dynamic coalition of cutting-edge tech firms specialising in Platform, Software, Data, AI and other bleeding-edge technology solutions. Our innovative prowess spans the globe while proudly hailing from the United Kingdom.

The group is multi-functional with a large portfolio of B2B products and services.

Our ecosystem is made up of:

Voixtel, secure communications and voice platforms for regulated and critical environments.

IIS, Providing secure internet access in both the public and private sectors. Its mission? To deliver world-class secure internet capabilities enhancing productivity across diverse skillsets and organisations.

Vestigo Consulting is our training and consultancy company, tailored around specialist sector-specific knowledge, and provides regular courses and CPD for our community. The Consultancy side concentrates on expert support of our customers as well as specifically assigned individual deployments.

Collaboraite is a bleeding-edge company that provides our Data and AI capability. A collaborative partner for designing user-centred secure data solutions to overcome operational hurdles, delivered through design thinking and agile coaching.

Diversity, Equity, and Inclusion (DEI) are at the heart of The Investigo Group (TIG). We're dedicated to creating a workplace where people from all backgrounds are not only welcome but empowered to excel. We actively seek diverse talent, promote fairness, and foster an inclusive environment where every voice matters, driving innovation and progress in our dynamic tech community.

The group provides bespoke, secure, user-centric products fuelled by deep technical knowledge advanced data and analytical skills.

We proudly stand as a global leader in this space, partnering with esteemed entities that require these advanced forward-thinking capabilities. These partnerships have been forged from our understanding of customer challenges, as well as our expertise in developing world-leading enterprise product sets.

Join us at TIG, where innovation knows no bounds, and together, we'll shape the future of technology solutions for a safer, more efficient world.

About The Role

We are looking for a highly organised Training Support Administrator to assist in the management of the day-to-day operations of our customer training function. This role will play a key part in ensuring the smooth delivery of training to our customers across various formats, including on-site, online, and at customer sites.

You will be responsible for administrative tasks that supports customer and employee development, operational excellence and compliance. You will collaborate with internal stakeholders, and external partners to ensure our customers and workforce receive timely, effective and engaging training. This role plays a key part in supporting the Training Co-ordinator and a team of trainers who deliver training. You will ensure our training sessions are well planned, effectively executed and meet the needs of diverse learners.

This position offers room for professional growth, including opportunities across the four pillars of The Investigo Group.

Key Responsibilities

Training & Operations Logistics

• Provide comprehensive administrative support to the Training team, ensuring the smooth day-to-day operation of training activities.
• Welcome delegates on the first day of each course by managing the training reception desk, ensuring a professional and positive customer experience.
• Communicate training schedules, changes and updates in a timely and professional manner
• Ensure trainers and materials (physical or virtual) are prepared and available.
• Ensure onsite facilities are stocked with refreshments and ready for clients arrival.
• Manage enquiries via email and telephone relating to current and future training courses, providing accurate information and directing customers as required.
• Maintain accurate records of training activities, attendance, feedback and certification where applicable.
• Provide excellent customer service and support to all training participants
• Ensure all administrative activities are completed in accordance with company policies, quality standards and information security requirements.

Communication Management

• Liaise with internal departments and external customers to support the successful delivery of training programmes.
• Work with marketing and communications to ensure alignment in messaging and branding

System & Calendar Management

• Maintain and update training calendars, ensuring accurate visibility across departments
• Utilise training management systems (TMS) to schedule, coordinate, and track all training activities, including session logistics, attendee registration, trainer assignments and resource allocation
• Use CRM tools to manage customer data, track engage ment, and monitor leads and opportunities related to training courses
• Act as point of contact for troubleshooting and resolving issues with the TMS and CRM platforms, coordinating with technical support as needed

Process Improvement

• Gather feedback from training sessions to support continuous improvement in content, delivery, and customer satisfaction
• Contribute to continuous improvement by identifying opportunities to enhance administrative processes and customer service.

Sales & Marketing

• Conduct outreach via phone, email and other communication channels to promote upcoming training opportunities,