Program and Course Coordinator

Victorian Chamber of Commerce and Industry; City of Melbourne; On-site; AUD 70,000 - 95,000; Full time

Job summary

The Victorian Chamber of Commerce and Industry is seeking an experienced Course & Program Coordinator – Training to join our Member Services team in Melbourne. This role coordinates the administration, delivery and improvement of a broad range of training programs, including accredited and funded initiatives, corporate learning solutions and digital learning programs.

Working closely with facilitators, clients, government stakeholders and internal teams, you will play a key role in ensuring our

Qualifications

• Experience coordinating training programs, learning projects, or government-funded initiatives.
• Strong stakeholder engagement skills across industry, government and business sectors.
• Report preparation, submissions and program performance documentation.

Responsibilities

• Coordinate scheduling and delivery of training courses and funded initiatives.
• Support program administration, reporting, participant engagement and communications.
• Prepare government reports and program documentation.
• Manage training resources and content governance processes.
• Collaborate with facilitators to review and improve learning content.
• Support onboarding of facilitators and contractor management.
• Build relationships with members, clients and government stakeholders.
• Monitor participant feedback and training outcomes for improvement.
• Support key accounts, partnerships and funded program delivery.
• Contribute to operational excellence and innovative learning solutions.
• Provide leadership to training administration and support functions as needed.

Skills

Training program coordination

Stakeholder engagement

Report preparation

Content governance

CRM/LMS experience

Tools

CRM systems

Learning Management Systems

Job description

About Us

The Victorian Chamber of Commerce and Industry is Victoria's most influential independent business body, representing a network of more than 100,000 businesses, sole traders and entrepreneurs.

Our members trust us for expert advice and services in workplace relations, training, international trade, workplace health, safety and wellbeing, networking and policy advocacy.

With a team of over 200 passionate professionals, we're committed to helping Victorian businesses and communities thrive.

About The Role

We are seeking an experienced and highly organised Course & Program Coordinator – Training to join our Member Services team.

This is a diverse and hands-on role responsible for coordinating the administration, delivery and continuous improvement of a broad range of training programs, including accredited and non-accredited courses, government-funded initiatives, corporate learning solutions and digital learning programs.

Working closely with facilitators, clients, government stakeholders and internal teams, you will play a key role in ensuring our training programs are delivered efficiently, achieve strong participant outcomes and continue to meet the evolving needs of business and industry.

In This Role, You Will

• Coordinate the scheduling and delivery of training courses, programs and funded initiatives
• Support program administration, reporting, participant engagement and stakeholder communications
• Prepare government reports, performance updates and program documentation
• Manage training resources, learning materials and content governance processes
• Work with subject matter experts and facilitators to review, develop and improve learning content
• Support facilitator onboarding, contractor management and quality assurance activities
• Build and maintain strong relationships with members, clients, industry partners and government stakeholders
• Monitor participant feedback, training outcomes and continuous improvement opportunities
• Support key accounts, partnerships, training contracts and funded program delivery
• Contribute to operational excellence, process improvement and innovative learning solutions
• Provide leadership and guidance to training administration and support functions, as required

About You

To be successful in this role, you will have:

• Demonstrated experience coordinating training programs, learning projects, RTO activities or government-funded initiatives
• Strong stakeholder engagement skills and the ability to build trusted relationships across industry, government and business sectors
• Experience preparing reports, submissions and program performance documentation
• Knowledge of adult learning principles and training delivery environments
• Experience managing learning resources, content reviews, quality assurance and continuous improvement activities
• Excellent organisational skills with the ability to manage competing priorities and deadlines
• Strong written and verbal communication skills
• Commercial awareness and a customer-focused mindset
• Experience using CRM systems, Learning Management Systems and student administration platforms
• A collaborative approach and passion for delivering exceptional customer experiences

Our Commitment to Equity, Diversity & Inclusion

We are committed to creating an inclusive workplace that values diversity and ensures equal opportunities for all. We welcome and encourage applications from First Nations people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds. If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please let us know in your application.