On-Site Training Support Coordinator (Part-Time)

The Investigo Group; Liverpool City Council; On-site; AUD 51,000 - 64,000; Part time

Job summary

The Investigo Group is seeking a highly organized Training Support Administrator to help manage the day-to-day operations of our customer training function. The role covers on-site, online, and client-site delivery, reporting to the Head of Training.

You will handle administrative tasks supporting customer and employee development, collaborate with stakeholders, and ensure timely, engaging training while complying with information security requirements.

Qualifications

• Experience in administrative support or office administration.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and stakeholders.

Responsibilities

• Provide comprehensive administrative support to the Training team and day-to-day operations.
• Greet delegates and manage training reception for a professional customer experience.
• Coordinate training schedules, changes and updates with trainers and participants.
• Ensure trainers and materials (physical or virtual) are prepared and available.
• Maintain accurate records of training activities, attendance and certification where applicable.
• Support trainee communications via email and phone, directing inquiries as needed.
• Help manage training calendars and use TMS/CRM to track sessions and leads.
• Assist in process improvements and customer service initiatives.

Skills

Administrative support

Customer service

Communication

Tools

CRM tools

Training Management System (TMS)

Job description

The Investigo Group is seeking a highly organized Training Support Administrator to help manage the day-to-day operations of our customer training function. The role covers on-site, online, and client-site delivery, reporting to the Head of Training.

You will handle administrative tasks supporting customer and employee development, collaborate with stakeholders, and ensure timely, engaging training while complying with information security requirements.