Automotive Service Advisor

AllAutoCareers; Gosford; On-site; AUD 85,000 - 95,000; Full time

Benefits offered by this job

Relocation expenses discussed

Retention bonus

TWG Employee Benefit Program

KPI incentives (weekly & monthly)

Job summary

TalentEx Employment Group is seeking an Automotive Service Advisor to join a busy Gosford service department on-site. You will greet customers, outline necessary work in plain terms, and coordinate with technicians to keep jobs moving from drop-off to pick-up.

Ideal candidates have automotive service experience, strong customer service skills, and familiarity with service management software. A valid Australian driver's license is required, and relocation support may be discussed.

Qualifications

• Previous experience as a Service Advisor in an automotive service environment.
• Strong knowledge of vehicle maintenance, repairs and automotive terminology.
• Excellent communication and interpersonal skills with the ability to explain technical information clearly to customers.
• Proficiency with computer systems and automotive service management software.
• Ability to multitask and manage multiple customer requests simultaneously in a busy environment.
• Strong organisational and time management skills.
• Attention to detail and accuracy in processing paperwork and financial transactions.
• Problem-solving skills and the ability to remain calm under pressure.
• A professional appearance and positive attitude.
• Valid driver's licence and reliable transport.
• Preferably, relevant automotive qualifications or certifications such as Light Vehicle Mechanical Technology or customer service qualifications.
• Working experience with EraPower, Triage, Podium and Dealer studio an advantage.

Responsibilities

• Greet customers, take booking details and write up repair orders accurately.
• Listen to customer concerns and explain recommended service and repair work clearly.
• Prepare quotes and seek customer approval before work begins.
• Liaise with technicians and workshop controllers on job progress and timing.
• Update customers on delays, additional work or changes to costs.
• Process invoices, take payments and explain completed work at vehicle hand-over.
• Follow up with customers after service to maintain good relationships.

Skills

Customer service

Communication

Automotive knowledge

Multitasking

Time management

Attention to detail

Problem solving

Professional appearance

Driver's license

Education

Light Vehicle Mechanical Technology

Customer service qualifications

Tools

EraPower

Triage

Podium

Dealer Studio

Job description

TalentEx Employment Group, an automotive recruitment business, is looking for a full-time Automotive Service Advisor to join a team in Gosford, NSW. This is an on-site role for someone who enjoys dealing with customers and keeping a busy service department running smoothly.

About the role

As the first point of contact for customers bringing their vehicles in for service and repairs, you will explain the work needed in plain terms and keep customers informed from drop-off to pick-up. You will work closely with the workshop team to keep jobs moving.

• Greet customers, take booking details and write up repair orders accurately
• Listen to customer concerns and explain recommended service and repair work clearly
• Prepare quotes and seek customer approval before work begins
• Liaise with technicians and workshop controllers on job progress and timing
• Update customers on delays, additional work or changes to costs
• Process invoices, take payments and explain completed work at vehicle hand-over
• Follow up with customers after service to maintain good relationships

What we're looking for:

• Previous experience working as a Service Advisor in an automotive service environment
• Strong knowledge of vehicle maintenance, repairs and automotive terminology
• Excellent communication and interpersonal skills with the ability to explain technical information clearly to customers
• Outstanding customer service abilities with a commitment to achieving high levels of customer satisfaction
• Proficiency with computer systems and automotive service management software
• Ability to multitask and manage multiple customer requests simultaneously in a busy environment
• Strong organisational and time management skills
• Attention to detail and accuracy in processing paperwork and financial transactions
• Problem-solving skills and the ability to remain calm under pressure
• A professional appearance and positive attitude
• Valid driver's licence and reliable transport
• Preferably, relevant automotive qualifications or certifications such as Light Vehicle Mechanical Technology or customer service qualifications
• Working experience with EraPower, Triage, Podium and Dealer studio an advantage.

What we offer

• $85K - $95k OTE
• Weekly and Monthly KPI incentives: variable bonuses tied to performance.
• Relocation expenses to be discussed with the successful applicant.
• Retention Bonus to be discussed with the successful applicant.
• Access to TWG Employee Benefit Program.

What you'll need

• Previous experience in a service advisor, service reception or similar customer-facing automotive role
• Good understanding of vehicle servicing and repairs
• Clear, friendly communication and customer service skills
• Confidence using workshop or dealership management software and basic quoting and invoicing
• Current Australian driver's licence
• Ability to stay organised and calm in a busy workshop environment
• Full working rights in Australia — no visa sponsorship offered