Trading Systems Operations Analyst

Intercontinental Exchange Holdings, Inc.; Melbourne; On-site; AUD 70,000 - 95,000; Full time

Job summary

Intercontinental Exchange Holdings, Inc. in Melbourne seeks an Operations Support Analyst to assist back office, IT staff and support teams in a fast-paced, 24x7 trading environment. You will help ensure high customer satisfaction and minimize IT-related disruptions.

The role involves troubleshooting, incident management, and collaboration with internal partners and vendors. Prior systems/application support experience is desirable, and flexibility for weekend or shift work may be required.

Qualifications

• Systems/Application support experience or equivalent educational background.
• Excellent communication skills and ability to work under pressure.
• Organized, decisive, and able to coordinate with multiple teams.

Responsibilities

• Troubleshoot day-to-day issues and provide direct support to engineering and IT support groups.
• Communicate maintenance events and changes to internal partners and address concerns.
• Interact with third-party vendors and coordinate with internal business units.
• Maintain operations of proprietary systems and assist ICE staff with problem solving.
• Assess issues quickly and recommend short/long-term restoration actions.
• Own production incidents, including communication, escalation, and root-cause analysis.

Skills

Excellent communication

Team player

Under pressure decision making

Analytical problem solving

Reliability and attention to detail

Organizational skills

Education

Associates or Bachelor's degree

Tools

ServiceNow

Incident management

Change management

Bash scripting

PowerShell scripting

Linux

Windows

Microsoft Office

BigPanda

PagerDuty

Rundeck

Job description

Intercontinental Exchange Holdings, Inc. in Melbourne seeks an Operations Support Analyst to assist back office, IT staff and support teams in a fast-paced, 24x7 trading environment. You will help ensure high customer satisfaction and minimize IT-related disruptions.

The role involves troubleshooting, incident management, and collaboration with internal partners and vendors. Prior systems/application support experience is desirable, and flexibility for weekend or shift work may be required.