Application Support Engineer — Flexible Hours & Growth

EastLink; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Employee Assistance Program

Fruit in the Workplace

Neck and Shoulder Massage

Health assessments

Job summary

EastLink in Ringwood, Melbourne’s tolling operator, is seeking an Applications Support Engineer to provide technical support for and maintain critical business applications. You will own the BIS, TOS, IPS and EVD systems and work with vendors to ensure stability, performance and continuous improvement.

The role requires formal IT education, knowledge of TOGAF and ITIL, and experience with Oracle/SQL Server databases, Linux and Windows administration.

Qualifications

• Degree in Computer Science / Engineering / IT or related discipline.
• Experience with TOGAF and ITIL is desirable.
• Experience with Oracle Database, Microsoft SQL Server, PL/SQL, Linux and Windows administration.

Responsibilities

• Monitor health and performance of applications (TOS, IPS, EVD, BIS) using GUI, dashboards and SQL queries.
• Develop dashboards, queries, scripts and reports for proactive monitoring.
• Respond to tickets and incidents, collaborate with vendors and internal teams to resolve problems.
• Coordinate and manage Computer Systems Operator activities for TOS, IPS, EVD and BIS.
• Document technical processes and procedures to detect and resolve tolling system issues.
• Support IT teams to maintain operations of interfaces and perform after-hours work when needed.
• Identify opportunities to automate and streamline activities and contribute improvements to BIS, TOS, EVD and IPS systems.

Skills

TOGAF

ITIL

SQL

Linux

Windows

C++

Java

Shell scripting

Education

Degree in Computer Science / Engineering / Information Technology

Tools

SSMS

Toad

MobaXterm

Oracle Enterprise Manager

ELK

Kibana

Job description

EastLink in Ringwood, Melbourne’s tolling operator, is seeking an Applications Support Engineer to provide technical support for and maintain critical business applications. You will own the BIS, TOS, IPS and EVD systems and work with vendors to ensure stability, performance and continuous improvement.

The role requires formal IT education, knowledge of TOGAF and ITIL, and experience with Oracle/SQL Server databases, Linux and Windows administration.