24/7 Trading Systems Operations Analyst
Intercontinental Exchange (ICE)
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Job summary
Intercontinental Exchange (ICE) is seeking a System Operations Analyst II to provide advanced technical support for NYSE Group exchanges and related ICE infrastructure. The role supports 24/7 operations, with shift rotation and weekend work as required.
You will help maintain production systems, participate in incident handling, and contribute to process improvements while mentoring junior staff in Exchange administration and troubleshooting tasks.
Qualifications
- Bachelor's degree or equivalent systems/application support experience.
- Proficient with Linux operating systems.
- Understanding of TCP/IP, UDP, and Multicast protocols.
- Strong customer-focused approach and excellent communication.
- Analytical problem-solving and attention to detail.
Responsibilities
- Provide advanced technical support by troubleshooting and resolving complex internal and customer issues.
- Maintain operations and administration of ICE/NYSE systems.
- Oversee production environment following incident and change management policies.
- Prepare and maintain documentation for troubleshooting and recovery procedures.
- Participate in strategic and tactical projects to improve Exchange systems and processes.
- Mentor and train junior analysts in troubleshooting and Exchange administration tasks.
Skills
Education
Tools
Job description
Intercontinental Exchange (ICE) is seeking a System Operations Analyst II to provide advanced technical support for NYSE Group exchanges and related ICE infrastructure. The role supports 24/7 operations, with shift rotation and weekend work as required.
You will help maintain production systems, participate in incident handling, and contribute to process improvements while mentoring junior staff in Exchange administration and troubleshooting tasks.
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