End User Support Engineer – 1st/2nd Line (Sydney)

CMC Markets ANZ; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

CMC Markets ANZ is seeking an End User Support Engineer to join our IT team on a 12-month max term contract. The role will be based in Barangaroo and Chatswood offices in Sydney, delivering 1st and 2nd line desktop support to our internal customer base.

You will ensure devices are deployment-ready, manage work intake, and provide guidance and training to end users. Ideal candidates will have strong ITIL experience and a background in AV/telephony support.

Qualifications

• Experience with Windows 11 and Microsoft 365 environments.
• Experience managing Mac devices with Jamf or similar MDM.
• Strong verbal and written communication skills for internal users.
• Ability to multitask under pressure while maintaining service delivery.
• Experience in multi-tier ITIL support environments.
• Experience supporting modern Audio Visual solutions.
• Experience with telephony cloud-based solutions.
• Experience with server hardware and data center patch management.
• Involvement in large-scale IT project implementations.

Responsibilities

• Provide 1st and 2nd line desktop support to internal users.
• Ensure laptops/desktops are ready for deployment at all times.
• Manage incoming work flow, own issues, escalate when needed.
• Provide initial contact support, guidance, training and advice.
• Onboard new staff and manage leavers professionally.
• Provide AV support for Video Conferencing suites.
• Support for remote working environments.
• Manage customer expectations and provide regular updates.
• Deliver tasks with high quality and on time.
• Continuously optimize support processes and move from reactive to proactive service delivery.
• Document all steps for incident/problem analysis later.
• Maintain development to meet changing role requirements and regulatory training.

Skills

Windows 11

Microsoft 365

Macbooks Jamf

Verbal and written communication

Multitasking under pressure

ITIL multi-tier support

Modern Audio Visual solutions

Telephony cloud solutions

Server hardware and patch management

Large scale projects / roll outs

Job description

CMC Markets ANZ is seeking an End User Support Engineer to join our IT team on a 12-month max term contract. The role will be based in Barangaroo and Chatswood offices in Sydney, delivering 1st and 2nd line desktop support to our internal customer base.

You will ensure devices are deployment-ready, manage work intake, and provide guidance and training to end users. Ideal candidates will have strong ITIL experience and a background in AV/telephony support.