Associate Dealing Room Support Engineer

Sociable Tech; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Barrenjoey Capital Partners is seeking an Associate Dealing Room Support Engineer to provide hands-on technical support for trading floor users and beyond. You will address end-user issues across market-facing and global offices, deploy and maintain desktop infrastructure, and contribute to improving support workflows.

The role requires a Diploma in IT or equivalent with at least 12 months of experience, strong Windows and Office skills, and familiarity with Bloomberg, Iress or Flextrade is

Qualifications

• Diploma in IT or equivalent and at least 12 months of work experience.
• Experience providing technical end-user support in a corporate environment.
• Strong MS Windows and MS Office knowledge.
• Knowledge of trading apps such as Bloomberg, Iress, Flextrade is desirable.
• Active Directory, Intune, and PowerShell skills are valued.
• Excellent communication and customer service skills.

Responsibilities

• Provide first-line troubleshooting and support for laptops, desktops, virtual desktops, thin clients, dealer voice systems and peripheral hardware, along with their operating systems and software
• Assist with the deployment and maintenance of desktop infrastructure, including system upgrades, patch management, and software installations
• Work collaboratively with other team members and other teams to identify and resolve issues that impact end-user computing both at our Sydney HQ extending out into our global offices
• Maintain technical documentation, including standard operating procedures and support guides
• Follow corporate policies, security standards, and regulatory requirements in all end-user support activities
• Assist with managing and tracking corporate technology assets and maintaining accurate inventory records
• Contribute to improvements in end-user support workflows to ensure efficient and reliable user experience
• Participate in IT projects, gaining exposure to desktop support requirements and implementation
• Assist in preparing reports on support metrics and process effectiveness

Skills

Windows & Office

Communication skills

Customer service

Interpersonal skills

Education

Diploma in IT

Tools

Bloomberg

Iress

Flextrade

Active Directory

Intune

PowerShell

Job description

Job Type: Permanent position | Full time position

Job Description

Barrenjoey Capital Partners The Associate Dealing Room Support Engineer is a hands-on technical role supporting the day-to-day technology needs of Barrenjoey's trading floor users and beyond.

This is an incredibly fast-paced and exciting role providing technical support to end users across the market facing businesses and beyond, while developing your technical skills and expertise.

Key responsibilities of this role will include the following

• Provide first-line troubleshooting and support for laptops, desktops, virtual desktops, thin clients, dealer voice systems and peripheral hardware, along with their operating systems and software
• Assist with the deployment and maintenance of desktop infrastructure, including system upgrades, patch management, and software installations
• Work collaboratively with other team members and other teams to identify and resolve issues that impact end-user computing both at our Sydney HQ extending out into our global offices
• Maintain technical documentation, including standard operating procedures and support guides
• Follow corporate policies, security standards, and regulatory requirements in all end-user support activities
• Assist with managing and tracking corporate technology assets and maintaining accurate inventory records
• Contribute to improvements in end-user support workflows to ensure efficient and reliable user experience
• Participate in IT projects, gaining exposure to desktop support requirements and implementation
• Assist in preparing reports on support metrics and process effectiveness

Desirable skills and commercial experience

• At least Diploma in IT or equivalent and minimum 12 months of work experience
• Previous experience providing technical support to corporate end-users highly desirable
• Strong Microsoft Windows and Microsoft Office knowledge required
• Knowledge of trading applications such as Bloomberg, Iress, Flextrade desirable
• Active Directory, Intune, Powershell skills highly regarded
• Understanding of dealer voice platforms good to have
• Strong communication, interpersonal, customer service skills are imperative
• A keen interest in computing and a desire to help people will see you thrive in this role

About Company Barrenjoey is a proudly Australian financial services firm.

Established in 2020, we have built a platform that attracts, empowers, and challenges the very best people. Employee ownership means every single one of us is empowered to move quickly and decisively, in the interests of our clients' success. We are diversified across a number of businesses, including full-service capability across Advisory & Capital Markets, Financial Markets and Investment Management.

We employ over 6000 of the industry's very best people based across our six offices, with global connectivity and access for our clients through our strategic partnership with Barclays.