Trade Waitstaff | RAFI | North Sydney

Applejack Hospitality; Sydney; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Great pay rates

Training & progression plan

Health and wellbeing resources

Flexible rostering

Paid overtime and leave

Job summary

RAFI by Applejack Hospitality in Sydney is hiring Head Waitstaff to lead a high-standard restaurant service at RAFI in North Sydney. The role focuses on delivering exceptional guest experiences, overseeing a team, and coordinating with kitchen and bar to ensure smooth service during busy periods.

The ideal candidate will have at least two years of relevant experience, strong F&B knowledge including wine, excellent communication, and a current RSA certificate.

Qualifications

• Two years’ relevant experience in a comparable restaurant environment.
• Strong knowledge of food and beverage service, including wine and cocktails.
• Ability to work under pressure during high-volume service.
• Excellent communication and interpersonal skills.
• Commitment to delivering outstanding guest service.
• Current RSA (Responsible Service of Alcohol) certificate.

Responsibilities

• Lead and supervise a section of the restaurant floor, ensuring smooth service and high standards.
• Greet, seat, and engage with guests, providing professional, attentive service.
• Take and coordinate orders with knowledge of menus and wine pairings.
• Oversee and train junior wait staff, offering guidance and feedback.
• Manage table allocations and coordinate with kitchen and bar teams.
• Respond to and resolve guest concerns promptly and professionally.
• Ensure health, safety, hygiene, and RSA compliance.

Skills

Experience in restaurant service

Wine service

Cocktail service

Excellent communication

Guest-focused service

RSA certificate

Job description

RAFI by Applejack Hospitality is on the lookout for Head Section Waitstaff to join our family.

• Great pay rates
• Training & Progression plan
• Access to health and wellbeing resources and activities
• Flexible rostering
• Paid overtime and additional leave/time off

We are seeking experienced Waitstaff to join our dynamic team at our premium dining venue RAFI in North Sydney.

RAFI, North Sydney is an award winning hatted foodie destination and offers a food menu which is fresh and seasonal, inspired by the coastal elements of Sydney, along with the abundance of colourful produce available to the region. Bright and creative cocktails sit alongside a handpicked selection of local beers on tap, and a well-constructed wine list, featuring a strong representation of local wineries by the glass.

About The Role

As Head Waitstaff, you will provide high-quality food and beverage service in a fast-paced environment, delivering exceptional customer experiences in line with our company standards.

Key Responsibilities

• Lead and supervise a section of the restaurant floor, ensuring smooth service and high standards are maintained.
• Greet, seat, and engage with guests, providing professional and attentive service throughout their dining experience.
• Take and coordinate food and beverage orders, with detailed knowledge of menus, daily specials, and wine pairings.
• Oversee and support junior wait staff, providing training, guidance, and feedback.
• Manage table allocations, coordinate with the kitchen and bar teams, and ensure efficient service delivery.
• Respond to and resolve guest concerns in a professional and timely manner.
• Ensure compliance with workplace health and safety, hygiene, and RSA requirements.
• Contribute to maintaining service standards and supporting overall restaurant operations.

Skills and Experience

To Be Considered, You Must Have

• A minimum of two years’ relevant experience in a comparable restaurant environment.
• Strong knowledge of food and beverage service, including wine and cocktail service.
• Ability to work under pressure and handle high-volume service periods.
• Excellent communication and interpersonal skills.
• Commitment to delivering outstanding guest service.
• A current RSA (Responsible Service of Alcohol) certificate.

Salary and Conditions

This is a full-time position with an annual salary of $80,000 Grade 4+ plus superannuation, in accordance with industry standards. Weekend and evening work will be required.

Benefits & Rewards;

• Work with a company that values inclusivity and cultural and gender equality
• Access to a range of learning development activities and career progression
• Dedicated mental health program, offering free one on one sessions
• Extensive & ongoing food and beverage training
• Competitive Tip structure
• Paid overtime and additional leave/time off
• Company discount when you dine/ drink at any of our venues
• Social outings and events
• In-venue and company-wide incentives

This opportunity to work with a leading hospitality group with great career progression is not to be missed.

As part of our recruitment process, you may be required to undergo a police check