Time-Critical Services Coordinator

FedEx; Sydney; On-site; AUD 60,000 - 85,000; Full time

Job summary

FedEx in Sydney is seeking a Coordinator for time-critical special services operations. You will oversee escalated issues, coordinate team activities including agency staff, and support supervisors in daily department tasks.

Responsibilities include handling inquiries with customers via phone and online, prioritizing urgent requests, and collaborating across teams to optimize workflows. Diploma-level education is required.

Qualifications

• Diploma or equivalent required.
• Associate level: no experience necessary.
• Standard level: 2+ years of relevant work experience.
• Senior level: 3+ years of relevant work experience.

Responsibilities

• Oversee time-critical special services operations and address escalated issues.
• Coordinate team activities, including agency contract staff, to ensure timely delivery.
• Support supervisors or managers in day-to-day department activities.
• Engage with customers via online and telephone to address inquiries and provide assistance.
• Prioritize urgent requests to meet time-critical service needs.
• Collaborate with cross-functional teams to streamline workflows and improve efficiency.
• Maintain accurate records of customer interactions and departmental processes.

Skills

Written & verbal communication

Planning & organizing

Interpersonal skills

Judgement & decision making

Problem-solving skills

Education

Diploma or equivalent

Job description

FedEx in Sydney is seeking a Coordinator for time-critical special services operations. You will oversee escalated issues, coordinate team activities including agency staff, and support supervisors in daily department tasks.

Responsibilities include handling inquiries with customers via phone and online, prioritizing urgent requests, and collaborating across teams to optimize workflows. Diploma-level education is required.