Ticketing Operations Lead

Opera Australia; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Complimentary tickets to Opera Austrl?

Employee Assistance Program

Discounted private health insurance

Salary packaging options

Job summary

Opera Australia is seeking an experienced Assistant Manager, Ticketing to join our team. Reporting to the Sales and Customer Relations Manager, this role drives revenue generation and audience engagement through accurate ticketing, pricing, inventory control, and reporting for productions and commercial activity.

You will lead ticketing operations, support high-volume sales, and provide guidance to the ticketing team while identifying opportunities to improve processes and drive commercial

Qualifications

• Experience in ticketing operations within performing arts or similar environment.
• Strong knowledge of ticketing inventory, pricing, allocations and reporting.
• Experience supporting high-volume ticket sales and events.
• Working knowledge of Tessitura.
• Strong analytical skills and attention to detail.
• Excellent stakeholder management and communication skills.
• Experience leading or supporting team members.

Responsibilities

• Coordinate ticketing setup and maintenance for productions and commercial activity.
• Implement and maintain pricing structures, inventory controls, allocations, promotions and sales channels.
• Prepare ticketing, sales and reconciliation reporting.
• Manage ancillary products, VIP experiences and upsell opportunities.
• Support major on sales and performance changes.
• Provide guidance and operational support to ticketing team members.
• Identify process improvements and revenue opportunities.

Skills

Analytical skills

Attention to detail

Stakeholder management

Communication skills

Team leadership

Ticketing operations

Pricing knowledge

Inventory controls

Tools

Tessitura

Job description

Opera Australia is seeking an experienced Assistant Manager, Ticketing to join our team. Reporting to the Sales and Customer Relations Manager, this role drives revenue generation and audience engagement through accurate ticketing, pricing, inventory control, and reporting for productions and commercial activity.

You will lead ticketing operations, support high-volume sales, and provide guidance to the ticketing team while identifying opportunities to improve processes and drive commercial