Assistant Manager, Ticketing

Opera Australia; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Complimentary tickets to Opera Austrl?

Employee Assistance Program

Discounted private health insurance

Salary packaging options

Job summary

Opera Australia is seeking an experienced Assistant Manager, Ticketing to join our team. Reporting to the Sales and Customer Relations Manager, this role drives revenue generation and audience engagement through accurate ticketing, pricing, inventory control, and reporting for productions and commercial activity.

You will lead ticketing operations, support high-volume sales, and provide guidance to the ticketing team while identifying opportunities to improve processes and drive commercial

Qualifications

• Experience in ticketing operations within performing arts or similar environment.
• Strong knowledge of ticketing inventory, pricing, allocations and reporting.
• Experience supporting high-volume ticket sales and events.
• Working knowledge of Tessitura.
• Strong analytical skills and attention to detail.
• Excellent stakeholder management and communication skills.
• Experience leading or supporting team members.

Responsibilities

• Coordinate ticketing setup and maintenance for productions and commercial activity.
• Implement and maintain pricing structures, inventory controls, allocations, promotions and sales channels.
• Prepare ticketing, sales and reconciliation reporting.
• Manage ancillary products, VIP experiences and upsell opportunities.
• Support major on sales and performance changes.
• Provide guidance and operational support to ticketing team members.
• Identify process improvements and revenue opportunities.

Skills

Analytical skills

Attention to detail

Stakeholder management

Communication skills

Team leadership

Ticketing operations

Pricing knowledge

Inventory controls

Tools

Tessitura

Job description

Opera Australia is seeking an experienced and commercially minded Assistant Manager, Ticketing to join our team. Reporting to the Sales and Customer Relations Manager, this role plays a key part in delivering Opera Australia’s ticketing operations across musical theatre productions, major opera seasons and other commercial activity.

This is an exciting opportunity to work at the heart of revenue generation and audience engagement, ensuring ticketing builds, pricing, inventory, reporting and ancillary sales activities are accurately managed to support commercial outcomes and exceptional customer experiences.

Key Responsibilities

• Coordinate ticketing setup and maintenance for productions and commercial activity.
• Implement and maintain pricing structures, inventory controls, allocations, promotions and sales channels.
• Prepare ticketing, sales and reconciliation reporting.
• Manage ancillary products, VIP experiences and upsell opportunities.
• Support major on sales and performance changes.
• Provide guidance and operational support to ticketing team members.
• Identify process improvements and revenue opportunities.

About You

• Experience in ticketing operations within performing arts, entertainment or a similar environment.
• Strong knowledge of ticketing inventory, pricing, allocations and reporting.
• Experience supporting high-volume ticket sales and events.
• Working knowledge of Tessitura.
• Strong analytical skills and attention to detail.
• Excellent stakeholder management and communication skills.
• Experience leading or supporting team members.

What We Offer

Being Australia’s national opera company, we are committed to fostering a safe and collaborative environment for all. Our values are Curious, Creative, Collaborative, Brave and Inclusive, and they guide how we work together and bring extraordinary experiences to our audiences.

As part of Opera Australia, you will have access to a range of benefits including:

• Complimentary tickets to Opera Australia performances.
• Employee Assistance Program.
• Discounted private health insurance.
• Salary packaging options.

The opportunity to contribute to one of Australia’s most significant cultural organisations and work alongside passionate and talented people across the performing arts.

Applications close on 13 November 2026.

About Opera Australia

Opera Australia is one of the nation’s most important cultural institutions, presenting more than 500 performances each year to over 650,000 people.

From grand opera on the stages of the Sydney Opera House and Arts Centre Melbourne to performances, concerts and events across Australia, we bring together some of the world’s finest artists, creatives and technical specialists to create extraordinary experiences for our audiences.

We are committed to artistic excellence, innovation and ensuring opera continues to evolve and connect with audiences across Australia. As a national company, we also play an important role in developing Australian artists, contributing to the broader cultural sector and demonstrating the public value of the performing arts.

Opera Australia is committed to providing an inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds, identities and experiences and encourage anyone who meets the requirements of the role to apply.