Ticketing & Membership Lead — CRM & Visitor Experience

Western Australian Museum; Western Australia; Vor Ort; AUD 80.000 - 110.000; Vollzeit

Zusammenfassung

The Western Australian Museum is seeking a proactive Coordinator Ticketing and Membership to lead ticketing and CRM operations across six sites. You will drive visitor and member engagement, optimise revenue, and deliver high-quality service through skilled leadership of a Customer Service team and enterprise systems.

You will leverage technology and data to continually enhance the visitor journey, develop robust processes, and collaborate with stakeholders to ensure secure, compliant operations

Aufgaben

• Oversee the Museum's ticketing operations and Enterprise Ticketing and CRM platform, ensuring efficient, compliant and customer-focused processes across the visitor journey, including event builds, reporting, system administration, documentation, training, and stakeholder engagement.
• Maintain the integrity, security, and quality of the Museum's ticketing and customer relationship systems, ensuring adherence to best practice, audit requirements, privacy obligations, data governance standards, and all relevant legislative and regulatory requirements.
• Manage CRM upgrades, hotfixes, and database development, whilst maintaining system hygiene in line with organisational standards.
• Develop, review, and implement relevant documentation, including policies and operating procedures for the Enterprise Ticketing and CRM platform.
• Build organisational capability through the provision of training tools and ongoing support, ensuring that staff confidently and effectively utilise ticketing and customer relationship systems to deliver exceptional customer outcomes.

Jobbeschreibung

The Western Australian Museum is seeking a proactive Coordinator Ticketing and Membership to lead ticketing and CRM operations across six sites. You will drive visitor and member engagement, optimise revenue, and deliver high-quality service through skilled leadership of a Customer Service team and enterprise systems.

You will leverage technology and data to continually enhance the visitor journey, develop robust processes, and collaborate with stakeholders to ensure secure, compliant operations