Front of House Lead - Visitor Experience & Safety

Empire Theatre; Toowoomba Regional; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Flexible working arrangements

Discounted tickets

Employee Assistance Program

Diversity and inclusion initiatives

Job summary

The Empire Theatre in Toowoomba is seeking a Visitor Services Coordinator to lead front of house operations, ensuring a safe, welcoming experience for patrons and visitors across performances and events.

Reporting to the Visitor Experience Manager, you will supervise the Front of House team, coordinate bar and cash handling, and collaborate with ticketing and venue staff to deliver seamless service while maintaining safety standards.

Qualifications

• Front of House management experience in theatre or large venue.
• Ability to manage multiple priorities during performances.
• Flexible with evening and weekend work.
• Knowledge of Work Health and Safety applicable to this position.
• Cash handling and clerical skills.
• Demonstrated customer service excellence.

Responsibilities

• Foster exceptional customer service across the precinct.
• Oversee Bar and beverage service coordination with FOH.
• Roster and supervise ushers, BSS staff and volunteers.
• Coordinate ticketing and patron entry with the Ticketing Services Coordinator.
• Ensure safety procedures and crowd control compliance.
• Liaise with clients, hirers and Empire departments.
• Lead staff training and performance management.

Skills

Front of House management

Customer service

Team leadership

Staff training

Problem-solving

Communication skills

Tools

SwiftPOS

Job description

The Empire Theatre in Toowoomba is seeking a Visitor Services Coordinator to lead front of house operations, ensuring a safe, welcoming experience for patrons and visitors across performances and events.

Reporting to the Visitor Experience Manager, you will supervise the Front of House team, coordinate bar and cash handling, and collaborate with ticketing and venue staff to deliver seamless service while maintaining safety standards.