Ticket Seller

Melbourne River Cruises; Melbourne; On-site; AUD 32,000 - 48,000; Part time

Job summary

Melbourne River Cruises is seeking a confident Ticket Seller to join our team at a iconic riverside location in Melbourne. You will welcome visitors, engage with potential passengers and actively promote cruise experiences.

We value an outgoing, friendly personality with excellent communication skills, the ability to build rapport with people from diverse backgrounds, and strong sales ability to convert conversations into bookings. Weekend availability is essential.

Qualifications

• Exceptional customer service skills.
• Confidence approaching prospective customers.
• Strong sales ability.
• Outgoing, friendly and enthusiastic personality.
• Excellent communication skills for diverse audiences.
• Good computer skills and confidence using booking systems.
• Reliability and initiative; ability to work independently.
• Availability to work weekends (essential).
• Ability to commit to 25–35 hours per week.
• Current and valid unrestricted working rights in Australia.

Responsibilities

• Welcome visitors and engage with prospective passengers.
• Promote Melbourne River Cruises experiences and convert interest into bookings.
• Assist customers with enquiries and guide them through the booking process.
• Maintain a friendly, professional presence and meet high customer service standards.

Skills

Customer service

Sales ability

People skills

Communication

Tools

Booking systems

Job description

Friendly, confident and sales-driven? We'd love to meet you!

Are you a natural people person who loves meeting new people, striking up conversations and delivering outstanding customer service?

Melbourne River Cruises is looking for an enthusiastic and confident Ticket Seller to join our team in Melbourne's iconic riverside location.

This is more than just a ticket sales role! You'll be the face of Melbourne River Cruises, welcoming visitors, engaging with prospective passengers and actively promoting our cruise experiences.

If you're outgoing, enjoy a fast-paced outdoor environment and have the confidence to approach people and turn conversations into sales, we'd love to hear from you!

What we're looking for

We're seeking someone who is approachable, proactive and genuinely enjoys interacting with people.

You'll ideally bring:

Exceptional customer service skills and a genuine passion for creating positive customer experiences.

Confidence approaching prospective customers – proactively initiating conversations, engaging passers-by and promoting our cruise experiences.

Strong sales ability – confidently identifying opportunities, responding to enquiries and converting interest into bookings.

An outgoing, friendly and enthusiastic personality with excellent communication skills.

The ability to engage comfortably with people from a wide range of backgrounds and nationalities.

Good computer skills and confidence using booking and ticketing systems.

Reliability, initiative and the ability to work independently.

Availability to work weekends (essential).

The ability to commit to 25-35 hours per week.

Current and valid unrestricted working rights in Australia.

Availability:

Applicants must have full unrestricted and ongoing work rights. This role is not suitable to temporary holiday makers.

What's on offer?

Ongoing work, 25-35 hours per week.

The opportunity to meet and interact with tourists and visitors from all over the world.

A friendly, supportive and welcoming team environment.

Opportunities for ongoing work and cross training and upskilling within the business.

Ready to join us?

If you're confident approaching people, passionate about customer service and have the personality and drive to make every customer interaction count, we want to hear from you!

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