Team Leader ( Cruiseabout) - Camberwell, VIC

Flight Centre Travel Group; Victoria; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Discounts on cruises

Exclusive staff discounts

Training and development opportunities

Mental health support

Corporate social responsibility programs

Job summary

A leading travel agency in Victoria is seeking a Team Leader to manage cruise bookings and sales. This role requires a minimum of 2 years’ experience in the cruise or travel industry, with a focus on achieving sales targets. Responsibilities include quoting and booking cruises, supporting customer enquiries, and providing exceptional service. The right candidate will enjoy unique perks, including industry discounts and growth opportunities within the company.

Qualifications

• Proven experience in customer service and sales.
• Minimum 2 years’ experience in the Cruise or Travel Industry.
• Exceptional problem-solving abilities and attention to detail.

Responsibilities

• Quoting, booking, and invoicing cruise bookings.
• Meeting monthly sales targets.
• Handling customer enquiries efficiently.

Skills

Customer service experience

Sales target achievement

Problem-solving skills

Organizational skills

GDS experience

Job description

Team Leader ( Cruiseabout) - Camberwell, VIC

Job no: 529172
Brand: Cruiseabout
Work type: Full time
Location: Victoria
Categories: Sales and Customer Service, Leadership

• Absolutely love setting sail on the seas?
• Have a knack for making travel dreams come true, especially when it comes to cruise adventures?
• Looking for your next leadership opportunity?

Are you set to navigate your career to new horizons? We're currently on the lookout for an exceptional individual to help steer the ship as a Team Leader aboard our XXX Store. Let's turn your passion for cruise holidays into an unforgettable journey with us! Join the cruise revolution and let's make waves together!

Key Responsibilities

• Quoting, booking and invoicing cruise bookings and packages
• Ensure that KPIs are met, meeting and exceed monthly sales targets
• Support and handle walk in, email & telephone enquiries efficiently and accurately
• Maximise sales opportunities by upselling & cross-selling
• Monitor and action all relevant mailboxes daily
• Maintain accurate and comprehensive product information in order to deliver and generate sales

Who are you?

• Proven experience working in a customer service environment and working towards sales targets
• Minimum 2 years’ retail or wholesale experience in the Cruise or Travel Industry
• GDS experience
• Exceptional focus on details, adept problem-solving skills, and thrive under pressure
• Ambitious, highly motivated, and proficient in organizing tasks efficiently

What you'll Enjoy:

🛳️ Set Sail on Exclusive Perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures

🌏 Navigate the World: Become a cruise expert with access to industry travel discounts and qualify for sponsored ‘Familiarisation Cruises’ to explore new destinations and cruise products worldwide

🙋🏾♀️ Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Lt

👐🏽 Diverse Crew: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

🎉 Chart Your Course for Growth: Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills

🏆 Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

💎 Explore Endless Horizons: Build a rewarding career across our global network of brands and businesses – we prioritise promoting talent from within.

🥦 Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞 Mental Health: Support and Employee Assistance Program for staff and family

🎉 Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚 Sustainability at the Helm: As stewards of the seas, we’re committed to sustainable practices that protect the environment for the future of cruising and tourism

Please advise your leader before applying

Applications close:

Back to search results Apply now Refer a friend