Guest-Facing Ticketing & Sales Specialist

Melbourne River Cruises; Melbourne; On-site; AUD 32,000 - 48,000; Part time

Job summary

Melbourne River Cruises is seeking a confident Ticket Seller to join our team at a iconic riverside location in Melbourne. You will welcome visitors, engage with potential passengers and actively promote cruise experiences.

We value an outgoing, friendly personality with excellent communication skills, the ability to build rapport with people from diverse backgrounds, and strong sales ability to convert conversations into bookings. Weekend availability is essential.

Qualifications

• Exceptional customer service skills.
• Confidence approaching prospective customers.
• Strong sales ability.
• Outgoing, friendly and enthusiastic personality.
• Excellent communication skills for diverse audiences.
• Good computer skills and confidence using booking systems.
• Reliability and initiative; ability to work independently.
• Availability to work weekends (essential).
• Ability to commit to 25–35 hours per week.
• Current and valid unrestricted working rights in Australia.

Responsibilities

• Welcome visitors and engage with prospective passengers.
• Promote Melbourne River Cruises experiences and convert interest into bookings.
• Assist customers with enquiries and guide them through the booking process.
• Maintain a friendly, professional presence and meet high customer service standards.

Skills

Customer service

Sales ability

People skills

Communication

Tools

Booking systems

Job description

Melbourne River Cruises is seeking a confident Ticket Seller to join our team at a iconic riverside location in Melbourne. You will welcome visitors, engage with potential passengers and actively promote cruise experiences.

We value an outgoing, friendly personality with excellent communication skills, the ability to build rapport with people from diverse backgrounds, and strong sales ability to convert conversations into bookings. Weekend availability is essential.